Trainee Customer Service Assistant

Monstera Talent; Nottingham; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

OTE £600-£800 per week

Uncapped commissions

Full paid training

Mentoring and support

Career progression

Job summary

Monstera Talent is seeking a Trainee Customer Service Assistant in Nottingham for an in-person, full-time role. No prior experience needed; you’ll be the face of the brands, helping customers understand options and find the right solution. Full training is provided with real opportunities to progress.

You’ll engage customers, explain products clearly, and support them through sign-up or purchase while building lasting relationships. Regular training and development sessions are offered.

Qualifications

• Friendly, approachable, confident communicators.
• People who take pride in helping others.
• Reliable, punctual, and professional.
• Coachable and eager to learn new skills.
• No experience needed, just the right attitude.

Responsibilities

• Welcoming and engaging customers in person.
• Answering questions and explaining products and services clearly.
• Understanding customer needs and recommending the right option.
• Supporting customers through the sign-up or purchase process.
• Building lasting customer relationships through excellent service.
• Working towards personal and team goals.
• Attending regular training and development sessions.

Skills

Friendly attitude

Excellent communication

Customer service

Job description

TRAINEE CUSTOMER SERVICE ASSISTANT

Nottingham | Full-Time | In-Person Role

Great service starts with great people. Start your career here.

Do you enjoy helping people and making a good first impression? Our client is looking for friendly, reliable individuals in Nottingham to join their team as Trainee Customer Service Assistants. You'll be the face of the brands you represent, helping customers understand their options and find the right solution.

You don't need any previous experience. All you need is a positive attitude and a willingness to learn. Full training is provided, with real opportunities to progress.

WHAT THE ROLE INVOLVES

• Welcoming and engaging customers in person
• Answering questions and explaining products and services clearly
• Understanding customer needs and recommending the right option
• Supporting customers through the sign-up or purchase process
• Building lasting customer relationships through excellent service
• Working towards personal and team goals
• Attending regular training and development sessions

WHAT WE'RE LOOKING FOR

• Friendly, approachable, and confident communicators
• People who take pride in helping others
• Reliable, punctual, and professional
• Coachable and eager to learn new skills
• No experience needed, just the right attitude

WHAT'S IN IT FOR YOU

• £600-£800 OTE per week
• Uncapped commission and performance bonuses
• Full paid training from day one
• Regular mentoring and support
• Clear progression into senior and leadership positions