Kia Parts/service Advisor Apprentice - Sunderland

SG Petch Ltd; Sunderland; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player in the automotive sector is seeking passionate apprentices eager to grow their careers. This full-time position offers hands-on experience in a dealership environment, where you will learn from seasoned professionals in the Kia Parts and Service teams. Throughout the 12-week Kia Apprenticeship Programme, you will gain practical skills while receiving dedicated training and support. With opportunities for advancement and a focus on customer service, this role is perfect for those looking to build a successful career in the automotive industry. Join a team that values pride in workmanship and inspires excellence every day.

Benefits

Accommodation during training

Hands-on experience

Opportunities for career progression

Qualifications

• Strong customer service and communication skills are essential.
• Ability to handle complaints and provide vehicle care advice.

Responsibilities

• Engage with customers to schedule services and repairs.
• Communicate vehicle issues to technicians and handle complaints.

Skills

Customer Service Skills

Communication Skills

Problem-Solving

Sales Skills

Education

High School Diploma

Apprenticeship Program

Job description

At SG Petch, we look for people who take pride in their work and inspire those around them to be the best.

A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities are endless.

By having a highly regarded set of skills, apprentices can go on to develop their careers within specific interests they may have, such as progressing through the dealership.

As an apprentice, you’ll work at the Dealership and get practical experience in the role each day. You’ll gain new skills and work alongside experienced Kia Parts and Service teams.

Some of your day-to-day duties will include:

• Customer contact
• Taking customer bookings and scheduling services and repairs
• Communicating the customers' work and faults to the vehicle technicians
• Handling customer complaints
• Advice and guidance for vehicle care and warranty retention and warranty claim
• Sales/advice for accessories and modifications
• Collating information for CSI

The Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, apprentices will receive the following teaching, learning, and assessment:

• One college block attendance with teaching delivered by dedicated Tutors (both via Virtual Classroom Training and face-to-face at the Kia Academy in Derby)
• One workplace visit face-to-face with their dedicated Skills Coach
• One tripartite progress review involving the Apprentice, Skills Coach, and their workplace mentor
• One 1:1 teaching session with their dedicated Skills Coach via virtual classroom

Please note that accommodation will be provided for apprentices attending training at the Kia Academy in Derby using the designated hotel selected for the Kia Apprenticeship Programme (if required).

Monday - Friday, 9.00am - 5.00pm. Occasional Saturdays (to be confirmed).