Customer Resolutions Advisor - Norbury

Foxtons Estate Agents; United Kingdom; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Comprehensive ARLA training

Career progression

Volunteering day

Wellbeing package

Pension scheme

Office social events

Job summary

Foxtons Estate Agents is hiring a Customer Resolutions Advisor to provide a single point of contact for landlords and tenants, guiding tenancy progress with professional advice across financial, rental, and legal matters.

The role includes comprehensive training, notably ARLA qualification, and clear career progression. We offer a supportive environment with wellbeing and social initiatives, plus a strong emphasis on service excellence.

Qualifications

• Experience in customer service is desirable but not essential.
• Strong organisational skills and attention to detail.
• Ability to communicate effectively with a wide range of people on various platforms.
• Willingness to undertake training and develop professionally.

Responsibilities

• Act as single point of contact for landlords and tenants to provide advice and assistance.
• Support tenancy progression and coordinate maintenance and service requests.
• Deliver expert advice on financial, rental, and legal matters related to tenancies.

Skills

Customer service

Communication

Organisation

Attention to detail

Problem solving

Education

ARLA qualification (training)

Job description

About The Role

As a Foxtons Customer Resolutions Advisor, you will provide a single point of contact for landlords and tenants. You’ll work in a department that provides professional advice and assistance to thousands of clients who have requested our premium service, and you’ll help every tenancy under your care to progress seamlessly. Our unrivalled training will empower you to deliver expert advice on all aspects of the tenancy, including financial, rental and legal matters as well as organising maintenance projects. Your work, as a source of knowledge for our key clients and local offices, is why Foxtons are known as the agency that gets it done.

We offer:

• £26,000 - £30,000 per annum depending on experience
• Comprehensive, ongoing training programme – including ARLA qualification
• Meaningful career progression dictated by performance
• Equity, Diversity & Inclusivity networks with Foxtons-funded social events
• One paid work day a year to volunteer for a charity of your choice
• Wellbeing package including enhanced sick pay, free confidential counselling helpline, Mental Health First Aiders, access to a coaching platform & subsidised gym membership
• Legendary Christmas Party, Summer Sports Day, team nights out
• Enhanced parental policies, including generous shared parental leave
• Pension scheme

About You

Our Customer Resolutions Advisors have unparalleled expertise and the drive to make it happen – it's what sets Foxtons customer service apart. So, if you take pride in making sure everything runs smoothly, always on your game, always looking to make a difference, this is the career for you. You will need strong organisational skills, excellent attention to detail and the ability to problem solve. You will be successful here if you can communicate well with a wide range of people over a variety of platforms. No previous property management experience is required, as full training and ongoing development will be provided. Prior experience in a professional customer service environment is desirable but also not essential. What it takes is a special kind of mindset and a burning ambition to succeed at Foxtons. Turn up with that, and we promise to provide all you need to excel.

About The Company

As London’s number 1 estate agency brand,* our customers choose us because we get it done. And we know it’s our people that make us so successful. In over 40 years serving London and the Home Counties, we have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market-leading technology and the opportunity to work alongside some of the industry’s most influential professionals. Is it important for you to know our Corporate Social Responsibility before you apply? Great, it’s important to us too. Whether we’re providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London's largest homelessness charity, making a difference in 10,000 Londoners’ lives across all 32 boroughs.* TwentyCI data, 2023 v 2022 market share and market share growth of new instructions at a brand level

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