Claims Handler - Construction

Howden; Milton Keynes; Hybrid; GBP 32,000 - 43,000; Full time

Job summary

Howden in Milton Keynes is seeking a Construction Claims handler to coordinate between clients and insurers, ensuring service levels and regulatory compliance.

You will work with experienced teams, develop knowledge of claims handling, broking, and underwriting, and build strong relationships under pressure.

Qualifications

• Good understanding general principles of insurance.
• Understanding of company objectives and how own role contributes to these.
• Good knowledge relating to claims-handling process.
• Understanding of broking and underwriting process.
• Knowledge of the market within which the company operates including an awareness of competitors, specific territory knowledge, cultural awareness
• Awareness of the regulatory environment and requirements.
• Specific systems' knowledge relevant to claims processing.

Responsibilities

• Coordinate claims between client and insurer and maintain service levels.
• Ensure alignment with regulatory requirements and company standards.
• Demonstrate knowledge of insurance, broking and underwriting processes.
• Build and maintain relationships with clients and insurers.
• Operate monitoring and reporting to meet deadlines and targets.
• Stay informed about regulatory changes and market conditions.

Skills

Team player

Numeracy

Literacy

Communication

Organised

Deadline-driven

Initiative

Resilient

Commercial acumen

Education

A levels

Job description

Howden is a global insurance group with employee ownership at its heart. We're experts helping clients adapt and thrive in a changing world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of over 24,000 employees spanning more than 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There's no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That's Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years.Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

The Role

As a Construction Claims handler you will act as the key liaison between the client and the insurer, you will ensure that claims are coordinated in line with the encouraged standards, regulatory requirements and that an excellent service level is maintained.

What you'll be doing

Experienced applicants will be able to demonstrate the following areas of knowledge/expertise (Less experienced applicants will be able to demonstrate these areas following a period of training):

• Good understanding general principles of insurance.
• Understanding of company objectives and how own role contributes to these.
• Good knowledge relating to claims-handling process.
• Understanding of broking and underwriting process.
• Knowledge of the market within which the company operates including an awareness of competitors, specific territory knowledge, cultural awareness
• Awareness of the regulatory environment and requirements.
• Specific systems' knowledge relevant to claims processing.

Who we're looking for

• Team player.
• Good level of numeracy and literacy.
• Good level of communication and interpersonal skills including, written, verbal and face to face
• Highly organised, with good planning skills.
• Able to work to flexibly to achieve tight deadlines/targets
• Able to build balanced relationships
• Able to be proactive and work on own initiative
• Resilient and calm under pressure.
• Commercial acumen.
• Good decision-making skills/analytical.
• Able to react to change positively and efficiently.
• Educated to A level standard - Grade A-C (or equivalent)
• Progression towards gaining professional qualifications is desired but not essential

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Diversity and Inclusion

At Howden we value diversity - there is no one Howden 'personality type'. Instead, we're looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other, in the small everyday moments and the bigger challenges
• We are determined to make a positive difference, at work and beyond

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations.

Our sustainability promise

We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world.