Trainee Certification Officer

TWI Ltd; Cambridge; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Trainee Certification Officer role at TWI Ltd in Cambridge offers structured training within our Personnel Certification team. You will process applications, maintain records and assist customers through their certification journey.

The role is office-based with hybrid options, 36 hours per week on a 4-month fixed-term contract, with full training and development to grow in certification administration. TWI is a world-leading technology and engineering organisation.

Responsibilities

• Processing incoming post and certification documentation.
• Maintaining accurate records within certification databases.
• Supporting customers via telephone and email.
• Logging applications and enrolment forms.
• Assisting with payment enquiries and administration.
• Supporting certification renewal and re-certification processes.
• Working collaboratively with colleagues to deliver excellent customer service.

Job description

Trainee Certification Officer Trainee Certification Officer CTL Location: Cambridge Contract: 4 Month Fixed Term Contract Office/Hybrid: Office Based Hours: Full Time Job Profile: Trainee Salary/annum: £25,046.00 Reference Number: JR100912 Closing Date: 6th September 2026

Description of Role Are you looking to develop your career in administration and customer service within a world-leading technology and engineering organisation? We are looking for a Trainee Certification Officer to join our Personnel Certification team. This is an excellent opportunity for an organised and detail-oriented individual to gain experience in certification administration while supporting customers through their certification journey.

In this role, you will process incoming applications and correspondence, maintain certification records, respond to customer enquiries and assist with certification renewals and re-certifications. You will work closely with a supportive and knowledgeable team, receiving training and development to help you build your skills and understanding of certification processes.

We are looking for someone who enjoys working with people, has strong organisational skills and takes pride in delivering accurate, high-quality work.

Key Responsibilities

• Processing incoming post and certification documentation.
• Maintaining accurate records within certification databases.
• Supporting customers via telephone and email.
• Logging applications and enrolment forms.
• Assisting with payment enquiries and administration.
• Supporting certification renewal and re-certification processes.
• Working collaboratively with colleagues to deliver excellent customer service.

About us:

TWI Ltd is a world expert in engineering, materials and joining technologies with significant property assets. We provide industry with advice and know-how in design, fabrication, failure analysis and prevention. We offer opportunities to collaborate with inspiring and expert teams and a supportive environment in which you are actively encouraged to share your ideas and continually develop your own skills and knowledge. If you are looking to join an organisation that is fuelled by innovation, teamwork, and openness, this role could be for you.

Diversity statement:

TWI Ltd is committed to treating all employees fairly and to being an inclusive employer. Our aim is to create a work environment where our employees can reach their full potential. We put Equality, Diversity and Inclusion at the heart of our people practices to attract, develop and retain the best talent.

Inclusion:

We recognise that it’s the differences of our people that gives us our competitive edge and enables us to maintain our world leading reputation. This is why we are committed to ensuring there is diversity across every level of our organisation; representative of the Members and societies we serve. We have made Inclusion our number one corporate value to demonstrate our commitment to ensure it is at the core of everything we do at TWI.

Disability Confident Scheme:

We are pleased to confirm that we have achieved the first stage accreditation, which means we are a ‘Disability Confident Employer’. This is a government-supported scheme that supports organisations like TWI to make the most of the talents that people with disability can bring to our workplace. The scheme helps us recruit and retain great people; draw from the widest possible pool of talent; secure high-quality employees who are skilled, loyal and hardworking; and improve employee morale and commitment by demonstrating that we treat all of our people fairly.

If you require any additional support during your application, interview or any other aspect of our recruitment process please reach out to [e-mail]

Why work for TWI?

We offer a competitive salary, share-in-success bonus scheme, generous pension scheme (both employee contribution (flexible amount) and TWI contribution (up to 10% of salary), holiday (20 days + 5 Corporate days + 8 bank holiday’s), private health and dental cover, career development and training, onsite employee restaurant, onsite gym, day nursery available for companies on Granta Park (Cambridge) site (subject to availability), onsite parking and more. We know that balancing work and personal life can at times be challenging. This is why we continue to review and implement family friendly policies including hybrid working, flexible working, enhanced maternity pay and paid parental leave.

Working hours:

36 hours per week (full time), 8.30am -16.30pm Monday to Thursday (finishing at 16.15pm on Friday). Part-time and hybrid working available in some roles.

Artificial Intelligence:

At TWI, we want you to know that your application is in good hands. We do not use AI tools or automated systems to review or sift through applications. Instead, every application is personally reviewed by the hiring manager. We believe in being open and transparent with our candidates, and we’re committed to giving your application the attention it deserves.

TWI Culture

As one of the world’s leading independent research and technology organisations, we are committed to attracting, motivating and retaining the best talent from around the world. Our goal is to develop the next generation of experts to address future industry challenges. We are committed to creating a culture that recognises and respects the differences between people while valuing the contribution everyone makes to TWI. The diversity of our staff and students makes a positive and important contribution to our continuing success.

TWI Values:

• Inclusion: Valuing the contribution from every individual, creating value for our customers
• Teamwork: Building effective working relationships, we accomplish more together
• Adaptability: Engaging positively with change to meet the needs of the business
• Taking Responsibility: Achieving our objectives and personal development
• Innovation & Expertise: Championing new ideas and sharing knowledge to solve industry problems
• Customer Focus: Building trusting relationships with our customers

TWI Ltd is a world expert in engineering, materials and joining technologies with significant property assets. We provide industry with advice and know-how in design, fabrication, failure analysis and prevention. We offer opportunities to collaborate with inspiring and expert teams and a supportive environment in which you are actively encouraged to share your ideas and continually develop your own skills and knowledge. If you are looking to join an organisation that is fuelled by innovation, teamwork, and openness, this role could be for you.