Trainee Certification Administrator

TWI Ltd.; United Kingdom; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

TWI Ltd in Cambridge is seeking a Trainee Certification Officer to join our Personnel Certification team. This role offers training and development to build your skills in certification administration, handling applications, records, and customer enquiries.

You will work with a supportive team, process post and documentation, assist with renewals, and help deliver accurate service while embracing our values of quality and teamwork.

Responsibilities

• Processing incoming post and certification documentation.
• Maintaining accurate records within certification databases.
• Supporting customers via telephone and email.
• Logging applications and enrolment forms.
• Assisting with payment enquiries and administration.
• Supporting certification renewal and re-certification processes.
• Working collaboratively with colleagues to deliver excellent customer service.

Job description

TWI Ltd in Cambridge is seeking a Trainee Certification Officer to join our Personnel Certification team. This role offers training and development to build your skills in certification administration, handling applications, records, and customer enquiries.

You will work with a supportive team, process post and documentation, assist with renewals, and help deliver accurate service while embracing our values of quality and teamwork.