Train Service Delivery Manager

Scotrail; Glasgow; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Final Salary Pension

Free Rail Travel

Generous Holidays

Enhanced Sick Pay

Life Insurance 4x Salary

Retailer Discounts

Cycle to Work

Healthcare Cashback

Job summary

ScotRail, based in Glasgow, is seeking a Train Service Delivery Manager to lead real-time train operations, ensuring a safe, reliable service and minimising disruption. You will monitor trains from ScotRail Control and make quick, informed decisions to support service delivery and partner coordination to maintain an On Time Railway.

This fast-paced role requires shifts including days, nights and weekends on a 35-hour contract, with a focus on operational decision-making, resilience, and

Qualifications

• Ability to work under pressure and make decisions in a fast-paced operational environment.
• Experience assessing information and making informed decisions in real time.
• Effective communication skills and the ability to build positive working relationships with a range of stakeholders.
• The ability to influence and collaborate with others to support operational decision-making.
• The ability to work independently whilst contributing effectively as part of a wider team.
• A proactive approach to problem solving, with the ability to adapt to changing priorities and operational challenges.

Responsibilities

• Monitor and manage train services in real time to ensure safe, reliable operations.
• Make timely operational decisions to minimise disruption and support service delivery.
• Collaborate with colleagues and industry partners to manage incidents and maintain On Time Railway.
• Assess unplanned events (weather, network issues, delays) and mitigate impact.
• Contribute to resilience and efficiency through effective decision-making and communication.

Skills

Pressure handling

Real-time decision making

Clear communication

Influence & collaboration

Independence within team

Proactive problem solving

Job description

With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland. We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035.

Not your average role....

As a Train Service Delivery Manager, you'll play a key role in the day-to-day delivery of Scotland's railway, helping to ensure customers receive a safe, reliable and efficient service.

Based within ScotRail Control, you'll monitor and manage train services in real time, making operational decisions that support service delivery and minimise the impact of disruption. Working closely with colleagues and industry partners, you'll contribute to the effective management of incidents and help maintain the safe and efficient operation of the railway.

This is a critical role in ensuring ScotRail's train services continue to run with minimal disruption through the effective assessment and mitigation of unplanned events, including adverse weather, network issues and train delays.

This is a fast-paced and varied role where no two days are the same. Through effective decision-making, communication and collaboration, you'll help maintain service resilience and support the delivery of an On Time Railway.

What you bring

Essential

• The ability to work effectively under pressure and make decisions in a fast-paced operational environment.
• Experience of assessing information and making informed decisions in real time.
• Effective communication skills and the ability to build positive working relationships with a range of stakeholders.
• The ability to influence and collaborate with others to support operational decision-making.
• The ability to work independently whilst contributing effectively as part of a wider team.
• A proactive approach to problem solving, with the ability to adapt to changing priorities and operational challenges.

Desirable

• Knowledge of railway geography and signalling systems.
• Knowledge of traincrew working conditions and operating principles.
• Knowledge of traction, rolling stock and maintenance arrangements.
• An understanding of operational performance management and the role Control plays in delivering an On Time Railway.
• Experience or knowledge of railway operations, disruption management or service delivery environments.

Working Arrangements

Due to the nature of this role, successful candidates must be available to work a variety of shifts including days, nights and weekends based on a 35-hour contract.

What we offer you...

ScotRail offer an excellent rewards package including:

• Contributory Final Salary Pension scheme.
• Free and reduced rate rail travel for you and your family.
• Generous holiday allowance.
• Enhanced company sick pay and family leave including maternity, paternity and adoption.
• Life Insurance cover for 4 x annual salary when you join the pension scheme.
• Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare cashback plan.

Selection process

Assessment will be part of the recruitment process with successful candidates invited to attend a competency-based interview. All offers are subject to candidates passing a medical questionnaire and satisfactory pre-employment checks which include criminal record check and 3 years occupational history check.

Online Information Sessions

To find out more about what our Train Service Delivery Managers do we are holding online information sessions via Microsoft Teams. You don't need to register to attend, and you can access the information session by copying the following links into your browser:

Session 1:

• Date: Thursday 5 th November
• Time: 1000hrs - 1100hrs
• Microsoft Teams meeting
• Join: https://teams.microsoft.com/meet/3105773990813233?p=OoOPqszwthIy5E8UyU
• Meeting ID: 310 577 399 081 323 3
• Passcode: Z9iF3Ht3

Session 2:

• Date: Thursday 5 th November
• Time: 1830hrs - 1930hrs
• Microsoft Teams meeting
• Join: https://teams.microsoft.com/meet/3685871518501586?p=vJlsm5shBsMCchZGw6
• Meeting ID: 368 587 151 850 158 6
• Passcode: ZT3hv6um

Equal Opportunities

ScotRail is seven times accredited as a Top Employer and a Disability Confident Employer. We value, celebrate, and respect the diversity our people and aim to inspire, attract, retain, and develop the best talent. Because we value diversity and the benefits it brings, we want to continue improving the diversity of our people and particularly welcome applications from women, young people, LGBT+ people, people with a disability, and people from ethnically diverse backgrounds.

Please note that due to the volume of interest received these vacancies could close prior to the published date.