Traffic Operator

Yusen Logistics (UK) Ltd; Leeds; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading logistics company is seeking a Traffic Operator for their Leeds depot. This full-time role involves coordinating deliveries, ensuring compliance, and maintaining customer relationships. Candidates should possess excellent communication skills, a good understanding of transport procedures, and a positive attitude towards learning.

Benefits

25 days' holiday plus bank holidays

Employee Referral Scheme

Cycle to Work scheme

Critical Illness Cover

Health cash plan

Free online Fitness Platform

On Site Mental health First Aiders

Employee benefits like discounts

Access to 24/7 online GP

Qualifications

• Good understanding of warehouse and transport procedures including WTR and EU Driver regulations.
• Ability to withstand pressure and work to tight deadlines.
• Excellent communication and customer service skills.

Responsibilities

• Coordinate customer deliveries and liaise with drivers efficiently.
• Establish and maintain good customer relationships.
• Ensure compliance with health and safety procedures.

Skills

Communication

Customer Service

Organisation

IT Skills

Education

Good standard of general education

Tools

Telematic systems

Excel

Outlook

PowerPoint

Job description

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of
continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

We are looking for a Traffic Operator to join the team at our busy depot in Leeds. ( LS9 0SG).

As a Traffic Operator, you will provide compliance and control for the Fleet when required Be able to carry out duties for all contracts that operate within the traffic office environment at all times

This is a full-time permanent position offering a competitive salary of 30,080.42 plus £800 a late Shift allowance (depending on experience).

The working schedule is predominantly Monday to Friday, working 12:00 to 20:30, but may require occasional shift changes and overtime when necessary.

Benefits:
-25 days' holiday (plus bank holidays) and an option of 5 days Volunteering Leave annually
- Employee Referral Scheme
- Cycle to Work scheme
- Critical Illness Cover
-Health cash plan
- Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition-
- On Site Mental health First Aiders
- Employee benefits i.e., Free eye test, up to 25% off gym membership, high street vouchers
- Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
- Tailored development and career opportunities

Key responsibilities:

- co-ordinate customer deliveries and liaise with drivers in a prompt and efficient manner, ensuring that customer requests are achieved-
- Ensure that issues with meeting expectations are escalated internally to the line Manager and to the customer when appropriate.
- Establish and maintain good customer relationships, acting as the key customer contact for order requests and processing-
- Ensuring that professional and effective communication is always maintained
- Identify and recommend appropriate resolutions to customer queries or failures-
- Ensure any concerns, issues or variances to instructions are immediately communicated to your line manager to allow appropriate action to be taken at the earliest opportunity
- Ensure all health and safety procedures are adhered to, both for employees and visitors, including PPE, and escalating any concerns to your line manager at the earliest opportunity




Key Requirements:
To be considered for the role of Traffic Operator, you will:
• Have an enthusiastic attitude and real desire to learn
• Have a good standard of general education to include numeracy and literacy
• Have a good understanding of warehouse and transport procedures including
WTR (working Time Regulations) and EU Driver regulations
• Preferably have experience of Telematic systems
• Have the ability to withstand pressure and work to tight deadlines
• Be flexible to the needs of the business and be able to work on a different shift pattern if necessary
• Possess excellent communication and Customer Service skills
• Have good organisation skills and ability to prioritise
• Have a good understanding of IT - Outlook, Excel, and PowerPoint
• Be a team player who is able to use initiative and share ideas to improve efficiency

We thank all applicants for their interest, however, only those under consideration will be contacted.

Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential.