Traffic Office Manager - Night Shift

Royalmailgroup; Slough; On-site; GBP 35,000 - 42,000; Full time

Job summary

Join Royal Mail as a Traffic Office Manager during the Night Shift at Exeter Mail Centre. Be part of a transformation in parcel delivery, leading a dedicated team to ensure successful distribution management while fostering a customer-focused culture. Your leadership and communication skills will be key in maintaining compliance and delivering excellent service to our stakeholders.

Benefits

Opportunity to gain recognized CPC qualification

Career development support

Qualifications

• Evidence of leadership experience and team management.
• Ability to work under pressure and ensure operational success.
• Experience in communication and stakeholder engagement.

Responsibilities

• Lead a team of drivers ensuring compliance with operational standards.
• Develop effective processes to optimize the flow of parcels and mail.
• Work collaboratively with stakeholders and trade union representatives.

Skills

Leadership

Communication

Stakeholder Management

Resilience

Customer Centricity

Job description

Job reference number325026

Traffic Office Manager - Night Shift

ML400

Full time

Permanent

Exeter Mail Centre

For a full job description, please click on the following link: Job Descriptions

This is an exciting time to join Royal Mail as we’re in the process of transforming towards a parcel led business. At the heart of this will be our National Distribution operation who move our parcels across a vast network throughout the UK. As a Transport Office Manager, you’ll facilitate the effective running of our traffic office at Exeter Mail Centre.

What does the role involve?
Reporting to the Distribution Manager, as a Traffic Office Manager you will lead and inspire a front-line team ofdrivers of large goods vehicles (7.5tn and above). You’ll professionalise distribution, ensuring operational work plans are achieved and that our pipeline optimises the flow of parcels and mail, while maintaining compliance with business policies, national work plan and Standard Operating Procedures.

In your role you will deliver results and a better service to our customers through your team by demonstrating trust in all colleagues. Using your excellent communication, influencing and stakeholder management skills, you will build effective relationships with key stakeholders, both internally and externally. You will achieve this working closely alongside our trade union representatives, by working together and delivering a great service every day, we can provide a first class customer experience.

What skills and experience are we looking for?
As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and possess excellent leadership and communication skills. As a leader within the business, you must demonstrate evidence on your CV of the following:

Leadership Focus: Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues. Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.
People Focus: Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and developing talent, collaborates, takes time to know and understand others needs and perspectives, ensures a supportive environment where achievements are recognised.
Resilience Focus: Is approachable, provides re-assurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.
Achievement Focus: Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance. Builds confident teams using a coaching style and ensures others are held accountable. Uses resources to ensure delivery. Keeps promises. Is trusted by teams and colleagues.
Improvement Focus: Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.
Customer centric Focus: Implements a customer-first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end to end customer experience.

Shift patterns:

Night Shift Monday 23:43 - 06:52 Tuesday to Thursday 22:45 – 06:57 Friday 22:45 – 08:00 = 41hrs

Application process
If you are interested in applying, please complete your application online and submit your current CV.

Assessment process
Your face to face assessment is designed to enable you to showcase your suitability for management positions within Royal Mail. You will take part in a capability-based interview and a short management scenario exercise more details of which will be provided on the day.

Benefits
In return, we offer an excellent salary and benefits package including an opportunity to gain a recognised CPC qualification. This will be an excellent opportunity for you to develop your managerial skills and you will be supported for future career development.

Min:£35,295.00
Mid:£38,207.00
Max:£41,846.00

If you are successful in your application, please note that this is a national role and may affect your salary if you are currently performing a role in a Defined Area or Inner/Outer London pay area.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Tuesday 24th June 2025. Please note, this advert may close early if the appropriate number of applications has been reached.

Job Enquiries: [e-mail]

For guidance on writing a great CV and how to prepare and conduct yourself at interview there are two online courses available on SuccessFactors called ‘CV Guidance’ and ‘Interview Skills’.

As part of the online application process you will be asked to confirm that you meet the minimum eligibility criteria. Before completing your application, you should read the criteria below in order to check that it is appropriate for you to apply.

Details of the internal application eligibility criteria can be found here

Terms of appointment are detailed within the advert and voluntary transfer terms will apply (unless stated otherwise).