Fire Alarm Engineer

Johnson Controls; Waterlooville; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in fire detection systems is seeking a Service Engineer to provide maintenance and remedial services on-site. The role demands independent performance, adherence to health and safety regulations, and excellent customer service delivery. With ongoing training and support, this position offers a collaborative environment dedicated to professional growth.

Benefits

Overtime rates and door-to-door travel pay

Company vehicle and petrol card

Paid holidays and sick pay

Comprehensive benefits including pension contributions

Access to business resource groups

Qualifications

• Experience in fire detection and protection industry required.
• Full UK driving license is essential.
• Knowledge of fire legislation and standards is a must.

Responsibilities

• Perform service works and integrity testing.
• Deliver first-class customer service experiences.
• Engage in coaching new apprentices.

Skills

Service-focused experience

Knowledge of fire legislation

Understanding of fire detection systems

Job description

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Job Description: Service Engineer

Our Service Engineers deliver preventative maintenance, routine service, and remedial works in the field related to site-wide Fire Detection and Gas Suppression systems of customer premises. Typical systems include conventional, addressable fire detection and alarm systems, networked systems, graphics packages, and gas extinguishing systems.

The successful candidate will be confident working independently as well as part of a team, taking direction from their manager, and meeting the requirements of both the customer and the business. The ideal candidate will take personal responsibility for service delivery, quality, and health and safety, acting as a role model to meet and exceed customer expectations, and advising on remedial actions and potential upgrades.

What We Offer

• Overtime rates and door-to-door travel pay
• Call-out rota payment
• Company vehicle, petrol card, PPE
• Paid holidays, sick pay, and all bank holidays
• Comprehensive benefits including pension matched contribution, life assurance, employee assistance program, employee referral scheme, employee discounts, cycle-to-work scheme, and discounts on Johnson Controls security products
• Extensive on-the-job and cross-training opportunities with excellent resources
• Encouraging and collaborative team environment
• Access to business resource groups
• Training on company values and products
• Company equipment to complete all jobs

How You Will Do It

• Perform and complete all service works, including integrity testing
• Accurately record timings and all service documentation using provided iPad and service software
• Identify deficiencies, and promote materials and product sales
• Deliver a first-class customer service experience
• Conform to all QEHS regulations and participate in all required training to maintain a zero-harm workplace
• Sign up for RAMS, PPE, toolbox talks, van audits, and accident investigations
• Participate in continuous performance improvement, training, and development
• Engage in internal technical audits
• Assist in coaching new apprentices
• Act as a key link between the customer and Field Line Manager, ensuring effective communication of work carried out and works required
• Complete and pass security vetting programs, including Disclosure Scotland, enhanced screening, and CT checks as needed

What We Look For

Required

• Experience in a service-focused business
• Full UK driving license
• Experience in fire detection and protection industry
• Knowledge of fire legislation and standards
• Understanding of fire detection and alarm systems and associated devices

Preferred

• Understanding of gas suppression systems and their maintenance
• Experience in leading teams, coaching, and staff development