Assistant Night Manager

Sofitel London Heathrow; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Sofitel London Heathrow seeks an Assistant Night Manager to ensure high service standards and secure hotel operations overnight. The ideal candidate will demonstrate strong leadership, exceptional attention to detail, and possess experience with Micros and Opera PMS. This role offers growth opportunities within the expanding Arora group.

Benefits

28 days holiday

Free meals on duty

Uniform provided and dry cleaned

Employee assistance programme

Discounted employee rates

Qualifications

• 5-star experience in a similar role is advantageous.
• Strong leadership and motivational abilities.
• Smart and professional appearance required.

Responsibilities

• Oversee hotel's overnight operations and maintain safety.
• Conduct health and safety checks regularly.
• Manage and respond to incidents involving guests or team members.

Skills

Communication

Leadership

Problem-solving

Attention to detail

Tools

Micros

Opera PMS

Job description

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Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

Free meals on duty.

Uniform offered and dry cleaned.

Discounted employee friends & family rates at Arora Hotels.

Food and beverage discounts.

Christmas gifts and employee parties.

Introduce a friend scheme.

Wage stream.

Employee assistance programme .

Arora star employee recognition.

Long service recognition award.

About us...

Sofitel Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of r estaurants and bars showcasing fresh international flavours . Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.

A bit about what you will do...

Assistant Night Managers in our team play a crucial role in overseeing the hotel's overnight operations, ensuring the highest standards are maintained across all departments. Being adaptable and ready to handle any situation. Their leadership and ability to perform under pressure are key in maintaining our exceptional service and safety for our guests.

Deliver and maintain exceptional levels of customer service.

Ensure the security of the hotel throughout the night

Conduct regular health and safety checks

Manage and respond to any incidents or accidents involving guests or team members.

Provide operational support to all departments as needed

More about you...

Excellent communication and interpersonal skills.

Exceptional attention to detail and a drive to maintain high standards .

Strong leadership and motivational abilities.

Resilience and a proactive approach to problem-solving.

A smart and professional appearance.

Micros and Opera PMS experience is a must .

5-star experience in a similar role would be a real advantage.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are excitingopportunities for career progression and development across our properties and brands.