Traffic Dispatcher

Biffa; Ipswich; On-site; GBP 22,000 - 30,000; Full time

Job summary

Biffa is seeking a Traffic Dispatcher to organise day-to-day depot operations, allocating vehicles and routing where needed. You will ensure top-class service, health and safety standards, and environmental and O-licence compliance are met.

You’ll work in a dynamic role with problem-solving opportunities, including hands-on involvement in employee engagement and improvement initiatives. The position emphasises route efficiency and customer-focused service.

Qualifications

• Knowledge of local area and routes.
• Ability to plan, prioritise and meet deadlines.
• Customer-focused with strong problem-solving ability.

Responsibilities

• Optimising routes and vehicle utilisation.
• Managing driver availability and regulatory compliance.
• Overseeing vehicle checks, safety and maintenance.
• Handling payroll, timesheets, tachograph records, and reporting.
• Driving cost-efficiency by analysing depot data.

Skills

Local area knowledge

Planning & prioritising

Problem-solving mindset

Customer focused

Time management

Tools

MS Office (Excel)

Job description

Traffic Dispatcher

A quick look at the role.

The Traffic dispatcher is responsible for managing the day-to-day organisation of operations in the depot through the allocation and basic routing of vehicles. You will ensure best in class service delivery to customers, ensuring health & safety standards are maintained, and ensuring environmental and O licence compliance.

If you thrive in a dynamic environment, enjoy problem-solving, and are passionate about delivering an exceptional service, this is the role for you.

Your Core Responsibilities

• Optimising routes and vehicle utilisation to deliver top-class service.
• Managing driver availability and ensuring compliance with regulations.
• Overseeing vehicle checks, safety, and maintenance.
• Handling admin tasks like payroll, timesheets, tachograph records, and reporting.
• Driving cost-efficiency by analysing depot data and improving operations.

This is more than just a desk job! You’ll also have the chance to get hands-on with employee engagement and improvement initiatives.

Our essential requirements

• Knowledge of the local area.
• The ability to plan, prioritise, and meet tight deadlines.
• A solutions-driven mindset and a knack for problem-solving.
• Customer focused, engaging and supporting a diverse customer base.
• Proficiency with business software and MS Office (especially Excel).
• Experience in administration, call handling, or a time-critical environment is a plus.

Biffa - Changing the way people think about waste.

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.

Dedicated to diversity.

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.