Trading Manager

TN United Kingdom; Greater London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dynamic Trading Manager to lead retail operations and enhance customer experience. In this pivotal role, you will oversee department operations, drive sales, and foster a customer-focused environment. Your leadership will inspire a team dedicated to delivering exceptional service while ensuring compliance with health and safety regulations. With generous annual leave, uncapped discounts, and a commitment to employee development, this opportunity offers a vibrant and supportive workplace culture. Join us in making a positive impact in the retail sector and creating memorable customer journeys.

Benefits

Generous annual leave

Uncapped store discounts

Financial wellbeing support

Confidential support from Retail Trust

Opportunities for development

Diverse company culture

Qualifications

• Experience in retail operations management with strong sales expertise.
• Ability to identify training needs and effectively coach staff.

Responsibilities

• Oversee department operations and maximize profitable sales.
• Inspire your team to deliver the best customer experience.

Skills

Retail Operations Management

Sales Expertise

Commercial Awareness

Coaching and Training

Adaptability

Leadership

Job description

Social Network Login/Join

Our Trading Managers play an essential role in delivering customer experience across our stores by driving sales, promoting customer loyalty, maintaining high trading standards, and smashing commercial targets, all while working alongside the general manager.

Responsibilities

• Oversee department operations, maximize profitable sales and growth, and create a customer-focused environment.
• Lead in creating a great workplace for all team members.
• Inspire your team to deliver the best customer experience by creating a memorable customer journey.
• Collaborate closely with central support teams to ensure effective communication, stock supply, and response.
• Ensure compliance with health & safety regulations across all departments, prioritizing team and customer welfare.
• Utilize your retail management expertise to capitalize on sales opportunities.
• Prepare the store for trading by completing all opening/closing procedures and daily checks.
• Perform duty manager responsibilities, including key holder duties, as part of the management team.

Who we are looking for

• Experience in retail operations management with strong sales expertise.
• Commercial awareness, including understanding budgets and profitability through retail sales and process improvements.
• Ability to identify training needs and effectively coach and train staff at all levels to ensure excellent customer service and safety.
• Adaptability to respond quickly and positively to changing priorities and new regulations.
• Leadership in managing change with positivity, motivating the team through each season.
• Demonstrate our core values: being one team, continuous improvement, positivity, passion for gardens, and customer focus.

What we offer

• Generous annual leave entitlement with flexible holiday scheduling.
• Uncapped store discounts, including 50% off in our Restaurants, 25% in the Garden Centre, and 10% in our food halls.
• Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice.
• Support from Retail Trust, including confidential support, virtual GP, free counselling, and retail rewards.
• Opportunities for development through Dobbies Academy and eLearning platforms.
• A vibrant, passionate, and diverse company culture committed to customer satisfaction.

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation. We are passionate about gardens and plants, showcasing this through our own brand, branded products, concession partners, and services. We promote garden living all year round.

Many stores feature a restaurant or coffee shop where customers can relax and enjoy refreshments. We organize events and experiences to bring communities together and support a national charity through fundraising efforts.

We are dedicated to being a great place to work, fostering a team environment where colleagues are encouraged to be their best, share successes, and celebrate achievements. Together, we make it work for our customers.