Trade Waste Manager

DAUSON ENVIRONMENTAL GROUP LIMITED; Cardiff; On-site; GBP 60,000 - 90,000; Full time

Job summary

DAUSON ENVIRONMENTAL GROUP LIMITED seeks a Trade Waste Manager to lead and grow the trade waste operation, ensuring safe, efficient and profitable service delivery. You will oversee teams, manage costs and drive revenue through service improvements and business development.

The role combines operations, people leadership, customer service and market development to strengthen the company’s trade waste offering and grow key contracts.

Qualifications

• You will bring proven operational management and people leadership experience in waste management or similar.

Responsibilities

• Oversee daily trade waste collections and ensure services meet customer expectations.

Skills

Operational leadership

Route planning

Fleet utilisation

Sales growth

Commercial awareness

Health & safety

Problem solving

Team motivation

Tools

Planning software

Job description

Lead, develop and grow our Trade Waste operation

We are looking for an experienced and commercially minded Trade Waste Manager to take overall responsibility for the day-to-day management, performance and development of our Trade Waste division, with a particular focus on commercial wheeled bin collections.

This is a hands-on leadership role combining operational management, people leadership, customer service and business development. You will be responsible for ensuring our services are delivered safely, efficiently and profitably, while identifying opportunities to improve performance, reduce costs, grow revenue and strengthen our customer offering.

The Role

You will oversee the full Trade Waste operation, leading drivers, operational staff, sales representatives and office teams to deliver a reliable, professional and customer-focused service. Working closely with Transport, Fleet, Sales and Senior Management, you will ensure the operation is appropriately resourced, well organised and continually improving.

• Operational Management: Oversee daily commercial waste collections, ensuring scheduled services are delivered efficiently and in line with customer expectations.
• Route Planning & Efficiency: Work with the Transport team to optimise collection routes, maximise vehicle utilisation, improve productivity and reduce unnecessary mileage and costs.
• Wheeled Bin Management: Manage the company's bin stock, ensuring accurate records, appropriate stock levels and efficient delivery, collection, repair and replacement processes.
• People Leadership: Lead, motivate and develop drivers, sales and office teams, managing recruitment, training, performance and day-to-day staffing requirements.
• Fleet Management: Work with the Fleet and Transport teams to maintain vehicle availability, minimise disruption and ensure vehicles are safe, compliant and fit for purpose.
• Customer Service: Take ownership of operational customer service, resolving complaints and service issues while supporting customer retention and satisfaction.
• Commercial Performance: Manage operational costs, revenue and profitability, contribute to budgets and identify opportunities to improve margins and financial performance.
• Sales & Business Development: Support the development of the sales team, identify new business opportunities and work collaboratively to ensure new contracts can be delivered effectively.
• Marketing & Service Development: Lead marketing activity, including website development, e-commerce and social media, while identifying opportunities to expand and improve the service offering.
• Systems & Reporting: Maintain accurate operational records, monitor key performance indicators and provide regular performance and financial reports to senior management.
• Health, Safety & Compliance: Ensure compliance with relevant health and safety, transport, waste management and environmental legislation, promoting a strong safety culture throughout the operation.

About you:

You will be an experienced operational manager with a strong track record of leading teams and delivering results in a waste management, recycling or similar operational environment.

You will bring:

• Proven operational management and people leadership experience, including managing drivers.
• Experience of route planning, fleet utilisation and logistics operations, ideally using relevant planning software.
• Proven sales, business development and marketing experience.
• Strong commercial awareness, with the ability to manage costs, improve profitability and identify opportunities for growth.
• A sound understanding of health and safety, waste legislation and environmental compliance.
• Excellent organisational, communication and problem-solving skills.
• The ability to prioritise effectively, make informed decisions and respond confidently in a fast-paced operational environment.
• A proactive, hands-on approach, with the ability to motivate teams, improve processes and maintain high service standards.
  

This is an opportunity to take ownership of a key business operation, make a tangible impact on its performance and play a central role in its future development. You will have the scope to shape working practices, improve operational efficiency, develop your team and drive the continued growth of the Trade Waste business.