Trade Support Pro — Drive Trade Growth, Equity & Trust

checkatrade; Portsmouth; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Annual bonus

Equity scheme

Health, wellbeing and learning support

Gym membership

Smart Tech Scheme

Cycle Scheme

Birthday leave

Holiday buy & sell

Charity leave

Job summary

Checkatrade in the United Kingdom is seeking a customer service professional to assist tradespeople and homeowners via calls and emails, guiding members through tools and upgrades to help them win work and grow their business. The role is Portsmouth-based, offering a competitive salary and benefits.

You will answer with care, escalate when needed, and share feedback to improve support, while maintaining fair, calm and efficient service in a fast-paced environment.

Qualifications

• Customer service experience, ideally in a membership or B2B environment.
• Clear, calm and compassionate communication, even in tough conversations.
• A logical, problem-solving mindset; work through issues methodically and fairly.
• Confidence working at pace and adapting when things change.
• Comfort with tech: Salesforce Service Cloud, GSuite and AI-powered tools.

Responsibilities

• Help tradespeople get more from Checkatrade by answering their calls and emails with care and confidence.
• Spot where you can add value, and guide members towards the tools, features or upgrades that support their goals.
• Solve the tricky ones: listen closely, think it through and use sound judgement to put things right.
• Escalate the right cases to the right teams, and work with them to get things sorted quickly.
• Share what you hear from members, so we can improve how we support them, cut repeat contact and build trust.

Skills

Customer service

Clear communication

Problem solving

Pace & adaptability

Tech readiness

Tools

Salesforce Service Cloud

GSuite

AI-powered tools

Job description

Checkatrade in the United Kingdom is seeking a customer service professional to assist tradespeople and homeowners via calls and emails, guiding members through tools and upgrades to help them win work and grow their business. The role is Portsmouth-based, offering a competitive salary and benefits.

You will answer with care, escalate when needed, and share feedback to improve support, while maintaining fair, calm and efficient service in a fast-paced environment.