Trade Store Assistant

A long standing partner; Portsmouth; On-site; GBP 27,000 - 33,000; Full time

Job summary

A long standing partner in Portsmouth is seeking a Trade Store Assistant to join a busy trade store and warehouse. Based in Portsmouth, the role involves providing excellent customer service face-to-face and over the phone, handling cash and card transactions, and preparing orders for collection.

You will drive sales, maintain stock, support store and warehouse operations, ensure stock accuracy, and engage proactively with customers to identify opportunities.

Qualifications

• Previous customer service experience in trade, retail, warehouse or similar.
• Strong communication and interpersonal skills.
• Confident speaking with customers face-to-face and over the phone.
• Proactive sales approach with outbound calling and opportunity identification.
• Ability to build lasting customer relationships.
• Good IT skills and confidence using stock and sales systems.
• Strong team focus, organisation and attention to detail.
• Awareness of safe handling and Health & Safety procedures.
• Self-motivated and able to work independently when required.
• Full UK driving licence is essential.

Responsibilities

• Providing excellent customer service both face-to-face and over the telephone.
• Serving customers at the trade counter and processing cash and card transactions accurately.
• Picking and preparing customer orders and collections.
• Maintaining a well-stocked, organised and professional trade counter.
• Supporting the day-to-day operation of the trade store and warehouse.
• Checking deliveries and stock transfers and booking stock onto the system accurately.
• Putting stock away and maintaining accurate stock control.
• Maintaining high standards of housekeeping across the trade store and warehouse.
• Making proactive outbound calls to existing and prospective customers to identify sales opportunities.
• Supporting local sales initiatives, promotions and customer engagement activities.
• Ensuring all Health & Safety procedures are followed at all times.
• Completing relevant paperwork and system transactions accurately.

Skills

Driving licence

Forklift licence (desirable)

Job description

Trade Store Assistant

Location: Portsmouth
Salary: Up to £30,000 DOE
Hours: full-time

Are you a customer-focused individual with strong communication skills and a proactive approach to sales?

We are looking for a Trade Store Assistant to join a busy and growing business based in Portsmouth. This is a varied, hands-on role where you will be responsible for providing excellent customer service, supporting the day-to-day running of the trade store and warehouse, and helping to drive sales.

This would suit someone who enjoys working with customers, is happy getting involved in a busy warehouse and trade counter environment, and has the confidence to proactively contact customers to identify sales opportunities.

As a Trade Store Assistant, you will be responsible for:

• Providing excellent customer service both face-to-face and over the telephone
• Serving customers at the trade counter and processing cash and card transactions accurately
• Picking and preparing customer orders and collections
• Maintaining a well-stocked, organised and professional trade counter
• Supporting the day-to-day operation of the trade store and warehouse
• Checking deliveries and stock transfers and booking stock onto the system accuratelyPutting stock away and maintaining accurate stock control
• Maintaining high standards of housekeeping across the trade store and warehouse
• Making proactive outbound calls to existing and prospective customers to identify sales opportunities
• Supporting local sales initiatives, promotions and customer engagement activities
• Ensuring all Health & Safety procedures are followed at all times
• Completing relevant paperwork and system transactions accurately

To be successful in this role, you will ideally have:

• Previous customer service experience, ideally within a trade, retail, warehouse or similar environment
• Strong communication and interpersonal skills
• Confidence in speaking to customers both face-to-face and over the phone
• A proactive approach to sales, including making outbound calls and identifying opportunities
• The ability to build strong and lasting customer relationships
• Good IT skills and confidence using stock and sales systems
• A strong team-focused approach
• Good organisation and attention to detail
• Awareness of safe handling and Health & Safety procedures
• A self-motivated attitude with the ability to work independently when required
• A full UK driving licence.

A Counterbalance Forklift Licence would also be desirable, although this is not essential.

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