Trade Parts Sales Specialist

Thurlow Nunn; Luton; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

31 days annual leave

Pension scheme

Life assurance

RAC breakdown cover

Cycle to work

Discounts on parts and labour

Discounts on vehicles

Employee discounts

EAP (Employee Assistance Programme)

Recruitment Referral Incentive Scheme

Job summary

Thurlow Nunn Distrigo, a leading automotive parts distributor, is seeking a Trade Parts Sales Specialist in Luton. You will support our local B2B business, advise trade customers, and ensure they have the parts they need to succeed.

You will build relationships, identify needs, and offer tailored solutions while processing orders and contributing to revenue growth in a fast-paced team environment.

Qualifications

• Experience in automotive parts sales or a similar B2B role is desirable.
• Strong knowledge of automotive parts and accessories for trade customers.
• Excellent communication and interpersonal skills to build rapport with customers.
• Proven track record in delivering exceptional customer service.
• Self-motivated, target-driven with a passion for sales.

Responsibilities

• Provide exceptional customer service to trade customers and build client relationships.
• Identify customer needs and recommend parts and accessories.
• Assist customers in finding products and provide detailed information with suitable alternatives.
• Process orders accurately and ensure timely delivery.
• Upsell and cross-sell to increase revenue and satisfaction.
• Resolve customer queries and handle complaints professionally.
• Maintain up-to-date knowledge of products, trends, and competitors.

Skills

Automotive parts sales

B2B sales

Customer service

Communication skills

Team collaboration

Tools

Sales software

Inventory management systems

Job description

Due to continued growth, we have a rare opportunity to join our dynamic team at Thurlow Nunn Distrigo, a leading automotive parts distribution company in Luton . We specialise in providing top-quality parts and exceptional service to our valued trade customers. As a Trade Parts Sales Specialist , you’ll play a vital role in supporting our local B2B business, providing expert advice and ensuring our customers have everything they need to succeed.

As a Trade Parts Sales Specialist, you’ll be the go-to person for our trade customers, assisting them with their parts requirements and offering tailored solutions to meet their business needs.

Your primary responsibilities will include:

• Providing exceptional customer service to our trade customers, building strong relationships based on trust and expertise.
• Identifying customer needs and recommending appropriate parts and accessories.
• Assisting customers in finding the right products, providing detailed product information, and offering suitable alternatives when necessary.
• Processing orders accurately and efficiently, ensuring timely delivery to customers.
• Proactively identifying opportunities to upsell and cross-sell products, increasing revenue and customer satisfaction.
• Resolving customer queries, concerns, and complaints promptly and professionally.
• Maintaining up-to-date knowledge of our product range, industry trends, and competitor offerings.

Requirements:

• Previous experience in automotive parts sales or a similar B2B sales role is highly desirable.
• Strong knowledge of automotive parts and accessories, particularly in the trade market.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Proven track record in delivering exceptional customer service.
• Self-motivated and target-driven, with a passion for sales and achieving results.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Strong problem-solving skills and attention to detail.
• Proficient computer skills, including experience with sales software and inventory management systems.
• Competitive salary with performance-based incentives. (£28,000.00 - £32,000.00 plus bonus scheme depending on experience, OTE £34,000.00 - £38,000.00)
• Opportunities for career growth and development within our expanding organisation.
• Comprehensive training and ongoing support.
• Employee discounts on parts and accessories.
• Friendly and inclusive work environment

As a family-owned business, we have strong values. You will be expected to represent our family values of: Professional, Trust, Respect, Caring and Together, through your own behaviour, every day.

Why Work For Us?

Thurlow Nunn is part of the Thurlow Nunn Group, a family-owned and managed, people-driven business which has been established for over 145 years. The Thurlow Nunn Group has a team of over 600 employees, within the automotive and agricultural industries, across 18 sites throughout Norfolk, Suffolk, Cambridgeshire, Buckinghamshire and Bedfordshire.

Whether your passion is sales, aftersales, customer service or another area, what's really important for us is that you are able to represent our family values of: Professional, Trust, Respect, Caring and Together, every day.

If you take great pride in delivering exceptional customer service and would love to be a member of a dedicated, friendly team, then Thurlow Nunn would be a great place for you to work.

Hours

Monday to Friday, 8.00am to 5.30pm, alternate Saturdays 8.00am to 1.00pm

• 31 days annual leave (including bank holidays)
• Pension scheme
• Life assurance
• Free RAC breakdown cover
• Cycle to work purchase scheme
• Preferential parts, service and labour rates
• Discounts on new and used vehicles
• Aftersales discountsAccess to health and wellbeing support services
• Free refreshments
• Employee discount platform
• Recruitment Referral Incentive Scheme
• Employee Assistance Programme (EAP)