Trade Operative - Plumber

TN United Kingdom; London; On-site; GBP 37,000 - 40,000; Full time

Job summary

An established industry player is seeking an experienced Trade Operative - Plumber to join their dedicated team in London. This role involves working on a diverse range of properties, performing essential repairs and maintenance tasks. You'll ensure compliance with health and safety regulations while providing top-notch customer service. With a strong focus on teamwork and community values, this organization offers a supportive work environment and a comprehensive benefits package. If you have a passion for plumbing and a commitment to quality service, this opportunity is perfect for you!

Benefits

25 days annual leave plus public holidays

Pension scheme with employer contributions

Life Assurance

Employee Advice Service including counselling

Cycle to Work scheme

Voluntary health plans

Wellbeing support and tools

Employee Networks for inclusion

Qualifications

• Must hold NVQ Level 2 in Plumbing or be undertaking it.
• Good communication and customer care skills required.

Responsibilities

• Carry out joinery repairs and ensure tools are maintained.
• Respond to service delivery complaints and keep customers informed.

Skills

Plumbing

Customer Care

Health and Safety Compliance

Joinery Repairs

Communication Skills

Education

NVQ Level 2 in Plumbing

Tools

Company Van

Job description

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Sanctuary provides in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Trade Operative - Plumber

Kingsmead Office, London, E9 – covering the London region

£37,386 - £39,354 per year

40 hours per week

We are looking for an experienced Trade Operative - Plumber to join our team based in London. You will work on properties across the region in both new and old stock, ideally with skills in some of the following disciplines: plastering, tiling, and painting. The role will occasionally involve lone working with opportunities to work with the wider team as and when required. With a company van and tools included, the role will cover sites across the London area.

The role of Trade Operative will include:

• Carrying out all types of joinery repairs from replacing a door to lifting and replacing floors, fitting kitchen units and fitting doors and windows
• Ensuring tools and equipment are maintained in good condition and restocking these when needed
• Responding positively to complaints and breakdowns in service delivery, by resolving problems or setting into motion the means of resolution, ensuring customers are kept informed
• Providing accurate and timely information on the progress of works that is easily understood by the customer

Skills and experiences:

• To ensure full compliance with Building Safety legislation, candidates applying for this role must be qualified to or undertaking NVQ Level 2 in a core subject, Plumbing. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted
• Working knowledge of the application of Health and Safety legislation
• Good communication and customer care skills
• Working to deadlines and prioritising workloads
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

About us

Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Effective 1st April role salary is £36,353 with an additional policy allowance of £1,032 per annum (rising to £38,267 with an additional policy allowance of £1,086 per annum after 12 months, subject to satisfactory performance)

Closing Date: 01/04/2025

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.