Trade Operative - Plumber

Sanctuary Group; Hackney; On-site; GBP 37,000 - 40,000; Full time

Job summary

Sanctuary Group is seeking an experienced Trade Operative - Plumber to join their team in London. The role involves various maintenance tasks across properties, ensuring compliance with safety legislation, and providing excellent customer service. Benefits include generous leave, a pension scheme, and wellbeing support.

Benefits

25 days annual leave plus public holidays

Pension scheme with employer contributions

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Employee discounts

Wellbeing support

Employee recognition scheme

Employee Networks for inclusion

Qualifications

• Must be qualified to NVQ Level 2 in Plumbing.
• Working knowledge of Health and Safety legislation.

Responsibilities

• Carrying out joinery repairs and maintenance.
• Maintaining tools and equipment.
• Responding to service delivery complaints.

Skills

Communication

Customer Care

Health and Safety

Education

NVQ Level 2 in Plumbing

Job description

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Trade Operative - Plumber

Kingsmead Office, London, E9 – covering the London region

£37,386 - £39,354 per year

40 hours per week

We are looking for an experienced Trade Operative - Plumber to join our team based in London. You will work on properties across the region in both new and old stock, ideally with skills in some of the following disciplines:- plastering, tiling and painting. The role will occasionally involve lone working with opportunities to work with the wider team as and when required. With a company van and tools included the role will cover sites across the London area.

The role of Trade Operative will include:

-Carrying out all types of joinery repairs from replacing a door to lifting and replacing floors, fitting kitchen units and fitting doors and windows
-Ensuring tools and equipment are maintained in good condition and restocking these when needed
-Responding positively to complaints and breakdowns in service delivery, by resolving problems or set into motion the means of resolution, ensuring customers are kept informed
-Providing accurate and timely information on the progress of works that is easily understood by the customer


Skills and experiences:

-To ensure full compliance with Building Safety legislation, candidates applying for this role must be qualified to or undertaking NVQ Level 2 in a core subject, Plumbing
-Working knowledge of the application of Health and Safety legislation
-Good communication and customer care skills
-Working to deadlines and prioritising work loads
-This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence


As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications.Copies and CSCS cards will not be accepted

About us

Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

-25 days annual leave plus public holidays
-A pension scheme with employer contributions from Sanctuary
-Life Assurance
-Employee Advice Service including counselling
-Cycle to Work scheme
-Voluntary health plans
-Employee discounts
-Wellbeing support and tools
-Employee recognition scheme
-Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
-Role salary is £36,353 with an additional policy allowance of £1,032 per annum (rising to £38,267 with an additional policy allowance of £1,086 per annum after 12 months, subject to satisfactory performance)


For more information please
click here

View the job profile
(if the link is unavailable the Sanctuary careers website)

Closing Date:

01 June 2025

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.recsanctuary



We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - sanctuary/join-our-team

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.