Trade Finance Team Leader – Client Services & Ops

Bank of America; Bromley; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Private healthcare

Pension plan

Maternity leave

Family leave

Job summary

Bank of America in Bromley, UK is seeking a Team Leader to support the Trade Finance Client Services group. You will lead a six-person team, guiding development, managing workloads, and ensuring high-quality client engagement across the EMEA region.

The role emphasizes operational oversight, risk management, and continuous improvement, with collaboration across Sales, Product, Operations and Fulfilment teams to deliver a consistent client experience.

Qualifications

• Experience leading a diverse team.
• Experience in client service or another client-facing environment.
• Knowledge of Trade Finance products.
• A CDCS qualification is highly desirable for this role.

Responsibilities

• Support and guide a team of associates within Client Services and Registration & Distribution, fostering a collaborative client-focused environment.
• Provide day-to-day coaching and development opportunities for team members and ensure performance accountability.
• Monitor workflows, capacity and service levels to balance workloads and resolve client enquiries.

Skills

Team leadership

Client service

Trade Finance

Operational environment

CDCS (desired)

Job description

Bank of America in Bromley, UK is seeking a Team Leader to support the Trade Finance Client Services group. You will lead a six-person team, guiding development, managing workloads, and ensuring high-quality client engagement across the EMEA region.

The role emphasizes operational oversight, risk management, and continuous improvement, with collaboration across Sales, Product, Operations and Fulfilment teams to deliver a consistent client experience.