Trade Effluent Technologist

Thames Water Ltd; Greater London; Hybrid; GBP 32,000 - 44,000; Full time

Job summary

Thames Water in London is seeking a Trade Effluent Technologist to monitor and control trade effluent discharges, assess applications, and manage risks to people, assets and the environment. You will engage with businesses and internal teams, perform site visits, investigations, and sampling, while ensuring compliance with market codes and legislation.

The role is hybrid with travel across the Thames Water region, typically 36 hours per week, Monday to Friday.

Qualifications

• Experience in customer-facing environments and delivering excellent service.
• Ability to analyse, interpret and communicate information from multiple sources.
• Driving licence in the UK and access to a suitable vehicle.
• Proficiency with Microsoft Office applications.

Responsibilities

• Assess Trade Effluent applications and issue consents per statutory requirements.
• Manage trade effluent risks to protect people, assets and environment.
• Visit customer premises for reassessments, investigations, meetings and sampling.
• Raise accurate Trade Effluent charges and identify revenue opportunities.
• Respond to customer and retailer enquiries with excellent service.
• Maintain records and documentation to support compliance and decision-making.
• Produce high-quality data, reports and KPI information.
• Collaborate with operations, Wholesale Market Services and stakeholders to resolve issues and incidents.
• Ensure compliance with legislation, SLAs and market codes.

Skills

Customer service

Communication

Relationship building

Stakeholder management

Attention to detail

Analytical skills

Time management

Driving licence

MS Office

Wastewater knowledge

Salesforce

Tools

Salesforce

Job description

This is a hands-on, customer-facing role focused on protecting the environment and public health by monitoring and controlling trade effluent discharges into the public foul sewer. You’ll work closely with businesses and internal operational teams, carrying out site visits, assessments, and investigations that help reduce risk to Thames Water’s assets, our people, and the environment.

What you'll be doing as a Trade Effluent Technologist

• Assessing Trade Effluent applications and issuing consents in line with statutory requirements.
• Managing trade effluent risks to protect people, assets and the environment.
• Visiting customer premises to undertake reassessments, investigations, meetings and sampling activities.
• Raising accurate Trade Effluent charges and identifying opportunities to maximise revenue recovery.
• Responding to customer and retailer enquiries while delivering excellent customer service.
• Maintaining accurate records and documentation to support compliance and future decision-making.
• Producing high‑quality data, reports and KPI information.
• Working closely with operational teams, Wholesale Market Services and other stakeholders to resolve issues and support incidents.
• Ensuring compliance with relevant legislation, service level agreements and market codes.

Base location: Hybrid working with travel across the Thames Water region as required.

Working hours: 36 hours per week, Monday to Friday.

What you should bring to the role

• Experience working in a customer‑facing environment and delivering excellent customer service.
• Strong communication, relationship‑building and stakeholder management skills.
• Excellent attention to detail with a logical and analytical approach to problem‑solving.
• The ability to analyse, interpret and communicate information from a variety of sources.
• Ability to prioritise workloads and work to deadlines.
• Knowledge of wastewater operations or the water industry.
• A full UK driving licence and access to a suitable vehicle.
• Confident using Microsoft Office applications.

Additional skills and experience that would be beneficial not essential

• Regulatory or compliance experience.
• Understanding of industrial discharges and their impact on wastewater treatment operations.
• Chemistry knowledge or a scientific background.
• Experience using Salesforce or similar customer management systems.

Base location: London - Hybrid-based role with regular customer visits and office attendance to support meetings and collaboration.

Working hours: 36 hours a week, Monday – Fri 9am - 5pm

What’s in it for you?

• This role will be paid from £31,775 up to £44,000 per annum, depending on skills and experience.
• 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world's water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Related jobs

Trade Effluent Billing Technologist

£33,450 to £38,000 per year

Thames Water

Beckton, London

Permanent Full time

Tideway Coordinator

£47,000 to £47,000 per year

Thames Water

Greenwich, London

Permanent Full time

Technical Support Engineer (HV)

£62,000 to £62,000 per year

Thames Water

Beckton, London

Permanent Full time