Trade Counter Assistant / Driver

Eurocell Plc; Plympton; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading building products company in Plympton is seeking a Trade Counter Assistant to manage sales and deliver exceptional customer service. Candidates should demonstrate a hands-on approach and a passion for delivering results. Responsibilities include route planning, maintaining operational standards, and supporting branch operations. This full-time role offers competitive compensation with a total earning potential of up to £31,536 annually, and comes with a range of benefits including healthcare, discounts, and training opportunities.

Benefits

Healthcare Cash Plan

25 days holiday plus statutory holidays

Employee discount on Eurocell products

Free Life Assurance Plan of 3× your annual salary

Qualifications

• Passion and energy to deliver exceptional customer service.
• Hands-on approach, confident in engaging with customers.
• Good organisational skills to prioritise tasks.

Responsibilities

• Manage trade counter sales and achieve sales targets.
• Deliver products to customers while maintaining safety standards.
• Support the Branch Manager in daily operations.

Skills

Customer service

Sales drive

Organisational skills

IT confidence

Teamwork

Tools

MS Office

SAP

Job description

Our Trade Counter Assistants are hands‑on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day‑to‑day branch operations.

Responsibilities

• Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers.
• Provide exceptional customer service and support to new and existing customers.
• Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans.
• Responsible for route planning, safe driving and keeping the company vehicle clean.
• Supporting the Branch Manager with actions and activities on time, in full.
• Compliance with Health and Safety, company policies and procedures.
• Ensure excellence in customer service, operational standards and branch sales targets are achieved.
• Support the delivery of sales targets whilst developing and maintaining positive customer relationships.
• Assist with the delivery of branch operations.
• Provide support and assistance to branch colleagues as required.
• Maintain branch standards – including warehouse and stock management, front‑of‑house cleanliness and point of sale.

Qualifications

• Passion and energy to deliver exceptional customer service and achieve business targets.
• A hands‑on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers.
• A commercial approach to drive sales and maximise margins, whilst ensuring customers always walk away happy.
• Good organisational skills, with ability to prioritise and use own initiative.
• Confident IT user, with experience of MS Office and industry‑standard software such as SAP.
• A full and valid driving licence is essential; a FLT licence would be an advantage.
• Previous branch stock‑take experience would be an advantage.
• Comfortable working in a small team and on occasion alone.
• Experience within a similar role ideally in a trade / builders merchant / retail, glazing or uPVC environment would be an advantage.

Benefits & Compensation

• Hours: 44 per week (Permanent role – 7am – 4:30pm Monday‑Friday, 8am – 12pm Saturday rota).
• Salary: £27,936 basic per year.
• Bonus/OTE: Realistic total earning potential up to £31,536 per year.
• Healthcare Cash Plan.
• 3× Salary Life Assurance.
• High‑street discounts.
• Staff discount.
• 25 days holiday plus statutory holidays (normally 33 days total).
• Enhanced maternity and paternity benefit.
• Free Life Assurance Plan of 3× your annual salary.
• Option to join the Eurocell Share Save Scheme at discounted rates and share in company success.
• Company pension plan.
• Employee discount on Eurocell products.
• Discounts across many well‑known online and high‑street retailers.
• Training: e‑learning and on‑the‑job training programme.
• Care First Employee Assistance Programme – 24/7 confidential support.
• Colleague referral programme – remuneration for successful referrals.

About Eurocell

Eurocell are a stock‑market‑listed plc and the market leader for uPVC products within the building industry. We value our people as our greatest asset and are dynamic, ambitious and looking for great team players to grow with us.

We work hard to support your work/life balance: Christmas shutdown period, occasional Saturdays only on a rota basis, no Sunday opening, and branches close at 4:30pm on weekdays.