Trade Counter Assistant

North West Timber Treatments Ltd.; Skelmersdale; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Trade Counter Assistant to enhance their sales team. In this customer-facing role, you will be responsible for providing exceptional service and support to both B2B and retail customers. Your passion for customer service and proven sales experience will be crucial in developing strong relationships and ensuring customer satisfaction. Join a leading regional timber supplier that values growth and innovation, and be part of a team that is committed to exceeding customer expectations. If you thrive in a dynamic environment and enjoy building connections, this opportunity is perfect for you.

Qualifications

• Erfahrungen im Kundenservice und im Verkauf sind unerlässlich.
• Kenntnisse im Bereich Timber & Builders Merchants sind von Vorteil.

Responsibilities

• Entwicklung und Pflege der Verkaufsbeziehungen im Geschäft.
• Verwaltung bestehender und neuer Kundenkonten.

Skills

Kundenservice

Verkaufserfahrung

Administration

CRM-Systeme

Office 365

Job description

We are looking to grow our B2B and retail customer base. As such, we’re expanding our sales team. We’re looking for an experienced Trade Counter Assistant, who will be front of house responsible for coordinating each sales touchpoint directly at branch and able to match our outstanding customer service ethos.

You will be the face and the voice of North West Timber, advising and supporting customers daily. Focusing on understanding our customers’ needs and concerns.

A genuine passion for customer service and experience is a must, a strong understanding of the timber and builders merchant industry is desirable. A proven successful sales background in other associated industries would be considered.

What You’ll Do

• Develop and establish your branch sales pipeline with customers.
• Manage existing and setup new account customers.
• Working as part of a team, whilst using your initiative to achieve maximum customer satisfaction.
• Strategically build and maintain your Branch pipeline working with the team to create strong relationships both retail and B2B consumer level.

What You’ll Need

• Proven track record of excellent customer service.
• Either previous sales experience within Timber & Builders Merchants or other associated business environment.
• Good administration skills, experience in technology driven sales process (CRM system and Office 365)
• A genuine passion for going above and beyond for customers.
• An ability to show completer finisher mentality and an understanding of business processes.

Who We Are

• NWTT is a leading regional timber and construction supplier, employing approximately 90 and operating since 1986.
• There are 7 retail depots in the group, covering an array of manufacturing capabilities in timber treatment, sawmilling, fence panel production and joinery.
• The company is recording double digit growth and wants to continue this by enhancing the online presence to the public and commercial customers.

If this sounds like you then we want to hear from you!