Trade Counter Assistant

Glen Callum Associates ltd; Sheffield; On-site; GBP 29,000; Full time

Job summary

A leading importer and distributor of automotive aftermarket products is seeking a Trade Counter Assistant to join their team in Sheffield. The role involves providing exceptional customer service, managing sales orders, and ensuring customer satisfaction, in a supportive and dynamic working environment.

Benefits

25 days Annual Leave (plus bank holidays)

Pension Scheme

Free on-site Parking

Kitchen Facilities

Rest Area

Shower Facilities

Employee Assistance Program

Life Assurance

Qualifications

• Experienced Trade Counter Assistant / Customer Service Advisor.
• Knowledge of MS Office (Outlook, Word, Excel).

Responsibilities

• Provide product and technical information to customers.
• Liaise with operations to ensure fulfillment of sales orders.
• Process sales orders and assist with customer queries.

Skills

Customer Service

Communication

Problem-Solving

Tools

MS Office

Job description

Trade Counter Assistant

Are you an experienced Trade Counter Assistant / Customer Service Assistant who is well organised, dynamic and puts the customer first? Are you somebody with the ability to take a customer enquiry and professionally look after that request to its conclusion / resolution?

If this sounds like you, then this leading well-established importer, stockist and distributor of specialist automotive aftermarket products has an exciting opportunity for a Trade Counter Assistant / Customer Service Assistant / Customer Service Advisor to join their supportive, knowledgeable team.

As Trade Counter Assistant / Customer Service Advisor you will benefit from the knowledge of working for a market leader in their sector. Supportive management team and colleagues. You will be working for a business where you can grow and develop a career. A great working office environment. Monday to Friday working hours NO weekends. Spacious kitchen area where coffee and tea are provided, spacious rest area and shower facilities. Free onsite parking.

Location – Sheffield

Salary: £28,300 basic salary (plus bonus) – 25 days Annual Leave Plus BH 32 days total) – Pension – Free on-site Parking – Kitchen Facilities – Rest Area – Shower Facilities – Employee company funded Assistance Program – Life Assurance

The Candidate & Role:

• Be an experienced Trade Counter Assistant / Customer Service Advisor / Customer Service Assistant.
• Working knowledge of MS Office to include Outlook, Word, Excel.
• Providing product and technical information to the customer.
• Liaise with the operations team to ensure the fulfilment of customer sales orders.
• Help customers with product returns and invoice queries.
• Handling customer telephone enquiries.
• Processing of Sales orders and customer invoicing.
• Assisting in the resolution of customer issues, and ensuring everything is documented and escalated to line manager if required.
• Dealing with trade customer collections and retail customer sales.
• Returns order processing and raising credits through the approval process.
• Organising collections of sales orders to be processed by freight forwarders.
• Customer contact via telephone to support scheduling of sales orders.
• Support quarterly stock inventory controls.

Apply in Confidence

To apply for the position of Customer Service Assistant / Customer Service Advisor please forward your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd [e-mail] or call Rob directly on 07398 204832 for a further chat about the job.

JOB REF: 4256RCA – Trade Counter Assistant