Trade Counter Assistant in Sheffield)

Glen Callum Associates; Sheffield; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading importer and distributor of automotive aftermarket products is seeking a Trade Counter Assistant to join their supportive team in Sheffield. The successful candidate will provide excellent customer service, process sales orders, and contribute to a positive working environment. This role offers a competitive salary, benefits such as 25 days of annual leave, and opportunities for career development.

Benefits

25 days Annual Leave plus Bank Holidays

Pension

Free on-site parking

Kitchen facilities

Rest area

Shower facilities

Employee assistance program

Life assurance

Qualifications

• Experienced Trade Counter Assistant / Customer Service Advisor.
• Working knowledge of MS Office (Outlook, Word, Excel).
• Ability to provide product and technical information.

Responsibilities

• Processing sales orders and customer invoicing.
• Handling customer telephone enquiries.
• Assisting in the resolution of customer issues.

Skills

Customer Service

Product Knowledge

Problem Solving

Communication

Tools

MS Office

Job description

Trade Counter Assistant

Are you an experienced Trade Counter Assistant / Customer Service Assistant who is well organised, dynamic and puts the customer first. Are you somebody with the ability to take a customer enquiry and professionally look after that request to its conclusion / resolution?

If this sounds like you, then this leading well-established importer, stockist and distributor of specialist automotive aftermarket products has an exciting opportunity for a Trade Counter Assistant / Customer Service Assistant / Customer Service Advisor to join their supportive, knowledgeable team.

As Trade Counter Assistant / Customer Service Advisor you will benefit from the knowledge of working for a market leader in their sector. Supportive management team and colleagues. You will be working for a business where you can grow and develop a career. A great working office environment. Monday to Friday working hours NO weekends. Spacious Kitchen area where coffee and tea are provided, Spacious rest area and shower facilities. Free onsite parking.

Location - Sheffield

Salary: £28,300 basic salary (plus bonus) - 25 days Annual Leave Plus BH 32 days total) - Pension - Free on-site Parking - Kitchen Facilities - Rest Area - Shower Facilities - Employee company funded Assistance Program - Life Assurance

The Candidate & Role:

* Be an experienced Trade Counter Assistant / Customer Service Advisor / Customer Service Assistant.

* Working knowledge of MS Office to include Outlook, Word, Excel.

* Providing product and technical information to the customer.

* Liaise with the operations team to ensure the fulfilment of customer sales orders.

* Help customers with product returns and invoice queries.

* Handling customer telephone enquiries.

* Processing of Sales orders and customer invoicing.

* Assisting in the resolution of customer issues, and ensuring everything is documented and escalated to line manager if required.

* Dealing with trade customer collections and retail customer sales.

* Returns order processing and raising credits through the approval process.

* Organising collections of sales orders to be processed by freight forwarders.

* Customer contact via telephone to support scheduling of sales orders.

* Support quarterly stock inventory controls.

Apply in Confidence

JOB REF 4256RCA Trade Counter Assistant