TPA - Liability Claims Handler

Crawford & Company; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated TPA - Liability Claims Handler to join their team in Milton Keynes. This entry-level role offers the opportunity to manage a diverse caseload of Liability claims, working closely with clients and adjusters to ensure swift resolutions. With a focus on customer service and effective communication, you'll play a crucial role in maintaining trust and satisfaction. The company provides study support and career development opportunities, making it a perfect stepping stone for those looking to grow in the insurance field. If you're passionate about helping others and thrive in a dynamic environment, this role is for you.

Qualifications

• Experience in managing Liability claims and understanding policy cover.
• Ability to explain complex information in a simple manner.

Responsibilities

• Manage your own caseload of Liability claims with a focus on client relationships.
• Gather evidence and negotiate settlements efficiently.

Skills

Customer Service

Negotiation

Claims Management

Organizational Skills

Communication Skills

Education

Insurance Qualification (CII or equivalent)

Job description

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Job Description

Crawford has the largest team of dedicated Liability adjusters in the UK, located at 12 self-contained offices, in most cases less than an hour from any loss. Through our innovative combination of desk adjusting, self-service technologies, on-demand field services and specialist services, Crawford can provide quality services with efficiency and scale that’s unmatched by anyone else.

Responsibilities

We’ll assign you with your own caseload of Liability claims, ranging from Employers Liability, Personal Liability through to Commercial based claims varying in value. You’ll also work in partnership with an assigned Liability Adjuster on more complex claims, managing client instructions as swiftly as possible through the process to ensure great client relationships built around trust, respect and speedy resolution.

You’ll need to gather all relevant evidence and understand full details of policy cover, ensuing the customer is aware of liability with the ability to explain this in a non-technical and non bias approach. Negotiation of settlement and managing pushbacks to swift resolution will be key to your success, as will liaising with any third parties involved with the claim.

This is a truly rewarding role with scope to develop into a field based Adjuster. With additional study support and career development opportunities available to you.

Qualifications

We’re on the search for Talent: Candidates within the claims arena that enjoy the satisfaction of helping customer and client in providing a first class claims service. You’ll ideally have some Liability claims exposure, however applications are very welcome from strong candidates with different claims backgrounds too.

Additionally, We’d Like You To Have

• An insurance qualification such as CII or equivalent, although study support is available
• Experience of end to end caseload management
• Be able to prioritise claims, acting upon instruction and SLA’s and be comfortable in a KPI target environment
• Able to demonstrate knowledge and/or awareness of FSA procedures and the TCF initiative.
• Maintain awareness of Business Continuity programme and role within it.
• Excellent customer service, organisational & communication skills.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Finance and Sales
• Insurance

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