UK- Crawford TPA - Liability Claims Handler

TN United Kingdom; Milton Keynes; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Liability Claims Handler to join their dedicated team in Milton Keynes. This role involves managing a diverse caseload of claims while providing exceptional service to clients. Candidates with a background in claims are encouraged to apply, as well as those with strong customer service skills. The position offers opportunities for career development and progression into more complex roles. Join a company that values efficiency and quality in claims management, and take the next step in your career with a supportive environment.

Qualifications

• Experience in end-to-end caseload management and liability claims.
• Ability to prioritize claims and work in a KPI-driven environment.

Responsibilities

• Manage a caseload of Liability claims and work with an assigned Adjuster.
• Gather evidence, explain liability, negotiate settlements, and liaise with third parties.

Skills

Liability claims management

Customer service

Negotiation skills

KPI target management

Education

Insurance qualification (CII or equivalent)

Job description

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UK- Crawford TPA - Liability Claims Handler, Milton Keynes

Client:

Location:

Milton Keynes, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

Job Reference:

5dd8948bf8b3

Job Views:

11

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Position Summary

Crawford has the largest team of dedicated Liability adjusters in the UK, located at 12 self-contained offices, in most cases less than an hour from any loss. Through our innovative combination of desk adjusting, self-service technologies, on-demand field services and specialist services, Crawford can provide quality services with efficiency and scale that’s unmatched by anyone else.

General Background, Experience & Professional Qualifications

We’re on the search for talent: Candidates within the claims arena that enjoy the satisfaction of helping customers and clients by providing a first-class claims service. You’ll ideally have some Liability claims exposure; however, applications are very welcome from strong candidates with different claims backgrounds too.

Additionally, we’d like you to have:

• An insurance qualification such as CII or equivalent, although study support is available
• Experience of end-to-end caseload management
• Ability to prioritize claims, act upon instructions and SLA’s, and be comfortable in a KPI target environment
• Knowledge and/or awareness of FSA procedures and the TCF initiative
• Awareness of Business Continuity programmes and your role within them

Key Responsibilities

You will be assigned your own caseload of Liability claims, ranging from Employers Liability, Personal Liability to Commercial claims of varying value. You will work in partnership with an assigned Liability Adjuster on more complex claims, managing client instructions swiftly to build trust and ensure speedy resolutions.

Your duties include gathering relevant evidence, understanding policy coverage, explaining liability to customers in a clear, non-technical manner, negotiating settlements, and liaising with third parties involved in the claims process.

This role offers rewarding career development opportunities, including potential progression into a field-based Adjuster role, with additional study support available.