UK- Crawford TPA - Senior Claims Handler

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Client:

Location:

Milton Keynes, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

dc4461460081

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Position Summary

This role is to handle claims and support the team leader within the day-to-day operation of the team – including productivity, audits, coaching, and mentoring of staff.

Functional Knowledge

• Extensive knowledge of the insurance market, basic insurance principles, and their application.
• Understanding of standard policy terms and market variations.
• Knowledge of Client SLA compliance, productivity, and quality requirements.
• Familiarity with FSA procedures and TCF initiatives.

General Background, Experience & Professional Qualifications

• Insurance experience required.
• Team player with excellent communication skills.

Key Responsibilities

• Assist the Team Leader in managing client relationships by ensuring team understanding of requirements, SLA delivery, and KPI achievement.
• Create and utilize MI to monitor and improve team performance.
• Plan and organize workload to meet productivity targets.
• Model core values and vision of the team.
• Ensure compliance with company policies and external regulations.
• Monitor call performance standards and gather feedback to improve customer experience.
• Share knowledge with peers and mentor new starters.
• Support internal audits and continuous improvement initiatives.
• Participate in projects as required, ensuring timely completion.

Behaviours

• Build positive relationships within and across teams.
• Maintain a customer-focused approach.
• Communicate effectively and share information openly.
• Motivate and energize team members.
• Proactively solve problems and drive change.
• Create a learning environment and foster development.

Skills

• Initiative and attention to detail.
• Excellent customer service and communication skills.
• Positive attitude and problem-solving skills.
• Influencing and analytical abilities.
• Strong organizational skills to manage time, costs, and quality.
• Effective written and verbal communication.
• Relationship management and dispute resolution skills.

In Addition

The jobholder may be required to perform other tasks within their knowledge and ability as assigned.