Tour Guide

Delaware North at London Stadium - Queen Elizabeth Olympic Park; Stratford-upon-Avon; On-site; GBP 36,000 - 41,000; Part time

Benefits offered by this job

Competitive weekly pay

Casual shifts, evenings and weekends

Experience at major events

Job summary

Delaware North UK is hiring a casual Tour Guide to join our collaborative team at London Stadium in Stratford, East London. As a Tour Guide, you will be leading guests around the venue, bringing the stories, achievements, and atmosphere to life.

You will share the history of the stadium, including West Ham United F.C. and events like the London 2012 Olympics and major concerts, guiding guests through an experience they will never forget.

Qualifications

• No degree or experience required.
• DBS check may be required.
• Interest in sports and entertainment events.
• Strong communication and public speaking skills.

Responsibilities

• Communicate confidently to large groups during tours.
• Engage guests with the history of West Ham United FC and events.
• Execute tasks effectively and in a timely manner.
• Ensure compliance with health and safety, licensing laws and Delaware North standards.

Skills

Public speaking

Communication

Time management

Organisation

Job description

The opportunity

Delaware North UK is hiring a casual Tour Guide to join our collaborative team at London Stadium in Stratford, East London. As a Tour Guide, you will be leading guests around the venue, bringing the stories, achievements, and atmosphere to life. You will be sharing the history of stadium, including West Ham United F.C. and events like London 2012 Olympics and major concerts, guiding guests through an experience they will never forget. If you are outgoing, confident, and ready to grow your skills alongside a fast-paced team, join us to share our vision for creating memorable moments for guests.

Pay

The expected pay for this role is £27.10 / hour

What we offer

At Delaware North U.K., you'll work at some of the coolest venues with the best team members. Here, you'll find a welcoming team in an exciting, fast-paced environment, so although this might not be your only job, it may be your best.Team member perks include:

• Competitive weekly pay


• Casual shifts, including evenings and weekends flexibly working part-time for the biggest events and match days, with opportunities to pick up extra shifts that suit your lifestyle


• Experience working at major sporting events and concerts, including West Ham United Football Club, UK Athletics Meet, with musical icons taking the stage, and more in 2026 and 2027!

What will you do?

• Communicate confidently and clearly to large groups of guests throughout the tour experiences


• Engage guests in the exciting history of West Ham United Football Club, stadium events, such as concerts, Major League Baseball London Series, Monster Trucks, UK Athletics, and the London 2012 Olympics


• Execute tasks effectively and in a timely manor


• Ensure the operation complies with current health and safety, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence

More about you

• No degree or experience required


• DBS approved, or willing to partake in a DBS check


• Interests in sports and entertainment events


• Strong skills in communication, public speaking, people orientation, time management, and organisation

Physical requirements

• Ability to move around the venue, due to the nature of the role


• Availability to have a flexible schedule, attending shifts between Monday and Sunday

Source: Hospitality Online