Tool Hire Customer Service Assistant

Travis Perkins plc; Stafford; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading company as a Tool Hire Customer Assistant, where you'll support customers in finding the right tools and managing hiring contracts. This role emphasizes excellent customer service and offers opportunities for career advancement within a family-oriented business. Enjoy competitive pay and a range of benefits, including bonuses and discounts.

Benefits

Annual Colleague Bonus

Contributory Pension

Life Assurance

Sharesave Scheme

Staff Discounts

Online Discounts at Retailers

Airport Parking Discounts

Theme Park Discounts

Dining Discounts

Cinema Discounts

Qualifications

• Natural people person, great with customers.
• Ability to learn new systems quickly.
• Interest in tools and equipment.

Responsibilities

• Help customers find the tools they need.
• Arrange hiring contracts for various equipment.
• Ensure customer safety and positive experience.

Skills

Customer Service

Mechanical Knowledge

Learning Ability

Friendly Personality

Job description

Join Our Family as a Tool Hire Customer Assistant

As a Tool Hire Customer Assistant, you will help customers find the tools they need and arrange hiring contracts. Equipment can range from earth-movers to drills, with safety always being your top priority. Through your support and excellent service, you'll ensure customers have a positive experience.

To succeed, you’ll need:

• To be a natural people person – great with customers and colleagues alike
• The ability to learn new systems and skills quickly
• A friendly, helpful personality
• Some mechanical knowledge or an interest in tools and equipment

In return, you’ll have opportunities to advance your career within a large, expanding business rooted in the community and built on strong family values. You’ll also receive competitive pay + benefits, including an annual colleague bonus, contributory pension, life assurance, Sharesave scheme, and staff discounts across the Travis Perkins Group, including Toolstation. Additionally, enjoy online discounts at leading retailers, airport parking, theme parks, dining, and cinemas. Our working hours promote a great work-life balance, allowing most of our colleagues to enjoy weekends and bank holidays off.

Although you might not know much about Travis Perkins now, you might be surprised to discover that despite our size, we uphold the values of a family-run business combined with the ambition of a forward-thinking company. We pride ourselves on being a great place to work, recognized as one of the UK’s Top Employers every year since 2010. We offer extensive career development opportunities across our five leading businesses, operating from over 1,400 outlets nationwide with more than 20,000 colleagues.

We are committed to becoming a truly inclusive employer. We want everyone to feel safe, welcome, and confident to be their authentic selves within our group.

You be you, it makes us, us.