Tool Hire Customer Service Assistant

Travis Perkins; Newport; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual colleague bonus

Contributory pension

Life assurance

Sharesave scheme

Employee discounts (Travis Perkins)

Job summary

Travis Perkins in Newport (United Kingdom) is seeking a Tool Hire Customer Assistant to help customers find the tools they need and to arrange a hiring contract. You will prioritise safety and deliver friendly, practical service to every customer.

You should be a natural people person, quick to learn new systems, and keen to build a career in a large, family‑run business with local roots. A positive attitude and interest in tools will help you succeed.

Qualifications

• Strong customer focus and communication.
• Ability to learn new systems quickly.
• Interest in tools and mechanical equipment.

Responsibilities

• Help customers find tools and arrange hiring contracts.
• Prioritise safety in all tasks.
• Deliver friendly, practical service to encourage repeat business.

Skills

Customer service

Learning new systems

Friendly personality

Mechanical interest

Job description

Joining our family as a Tool Hire Customer Assistant, you'll help customers find the tools they need and arrange a hiring contract. It could be anything from earth-movers to drills, but whatever equipment is required, safety will always be your priority. With your support and fantastic service, you'll have customers singing our praises.

To succeed, you'll need:

• To be a natural people person – great with customers and colleagues alike
• The ability to learn new systems and skills quickly
• A friendly, helpful personality
• Some mechanical knowledge or an interest in tools and equipment

In return, you'll have every opportunity to drive your career forward within a large and expanding business with deep local roots and strong family values. You'll also receive £Competitive pay + Benefits (which includes an annual colleague bonus, contributory pension, life assurance, sharesave scheme, group wide colleague discounts across the Travis Perkins Group (including Toolstation). Plus we have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas. Our working hours also offer a great work life balance - most of our customers choose to enjoy their weekends and bank holidays which means you can too!)

You may not know much about Travis Perkins, but if you look a bit closer you might be surprised, despite our size, we have the values of a family run business and the mindset and ambition of a forward thinking Company. We pride ourselves on being a great place to work that's why we have been voted one of the UK's Top Employers every year since 2010. We offer our employees access to extensive career opportunities across our 5 leading businesses. We operate out of more than 1400 outlets nationwide and have over 20,000 colleagues.

We're driving to become a truly inclusive employer. We want everyone to be at their best and it's our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.

You be you, it makes us, us.