Tool Hire Account Manager

MKM Building Supplies; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

MKM Building Supplies, a leading independent builders’ merchant in the UK, is seeking a passionate Tool Hire Account Manager. In this fast-paced role, you'll manage customer relationships, oversee depot operations, and ensure top-notch service delivery while contributing to significant sales growth.

Benefits

Generous discretionary bonus scheme

People-orientated culture

Training and development opportunities

Holiday scheme which rewards length of service

Contributory pension scheme

Cycle to work scheme

Free parking

Enhanced Maternity

Enhanced Paternity

Substantial Employee Discount

Employee Assistance Programme

Mental Health Support

Qualifications

• Understanding of the market and product knowledge.
• Ability to work on own initiative and as part of a team.
• Experience in a sales/customer-focused role.

Responsibilities

• Generate new and service/existing customers to drive sales.
• Manage depot site and teams while maintaining company reputation.
• Coordinate Tool Hire reports with attention to Health & Safety.

Skills

Customer Service Focus

Sales Experience

Teamwork

Organizational Skills

Product Knowledge

Health & Safety Knowledge

Education

GCSEs in Maths and English (or equivalent)

Job description

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We are currently in an exciting period of expansion and are looking for likeminded people to join our business on our journey to expand our customer base and reach new heights!

We want a passionate. energetic and proven Tool Hire Account Manager that wants to make a difference to people’s lives and influence the success of the business. The hire industry is fast paced, and each day has a new challenge but with these challenges, success follows.

This new role comes with many responsibilities; however, the main responsibilities are:

• Sales– Generating new and servicing/expanding current customers through a commitment to first class customer service to help drive the company sales forward.
• Management– Day to day management of our depot site, and all Depots teams.
• Financial– Cash/Till, Card payment processing/taking, understanding of the weekly/monthly sales and stock reporting is a must have.
• Resale area– Keeping a well-stocked, clean and presentable Hire shop.
• Company Reputation– Carrying out all of the above responsibilities whilst also ensuring that the company’s reputation is paramount ensuring all customers and staff are happy.

In this role you will be assisting in the efficient running of Tool Hire by building relationships with customers and staff to achieve maximum sales potential and customer service. Promote MKM to be the merchant of choice within your geographical area.

• Ensure profitable customer relationships are built and maintained, including complaint resolution, preparing customer orders, loading and unloading safely and satisfactorily, ensuring any technical problems, faults and repairs are dealt with efficiently.
• Ensure sales orders and delivery schedules are processed accurately and promptly.
• Supporting all Company initiatives
• Following plans to continuously improve customer experience.
• Understanding local market issues and communicate to Manager to support sales growth plans.
• Administration – Coordinate all Tool hire reports as necessary, paying particular attention to Health & Safety
• Administration – All sales orders processed promptly; maintenance records in relation to hired products are kept up to date; cash payments processed in line with company procedures.
• Assist supervisor with managing stock levels, including incoming goods checked against delivery tickets, and participate in stock takes as required.
• Health & safety – ensure the safety of not only yourself but also colleagues and customers; up to date knowledge of Tool Hire H&S procedures; maintenance meets all the necessary requirements; H&S certification maintained.
• Assist supervisor with managing stock levels, incoming goods checked against delivery tickets and participate in stock takes as required.
• Ensure that product knowledge is up to date and applied accurately in customer conversations.
• Provide specialist advice and product information.
• Assist supervisor with managing stock levels, incoming goods checked against delivery tickets and participate in stock takes as required.

Qualifications and Skills

• A relevant understanding of the market and product knowledge
• Ability to work on own initiative and as part of a team.
• Flexible and enthusiastic attitude.
• Experience in a sales/customer focused role.
• Demonstrable customer service focus
• Able to create and maintain successful relationships.
• Good organisational skills to manage stock.
• GCSEs (Or equivalent) – Maths and English
• IT literate
• Working knowledge of appropriate Health & Safety legislation

In return, you can be a part of the UK’s leading independent Builders Merchant and winner of many industry awards. Some of the benefits we offer include:

• A competitive pay package.
• Generous discretionary bonus scheme
• People orientated culture.
• Training and development opportunities
• Holiday scheme which rewards length of service
• Contributory pension scheme
• Cycle to work scheme.
• Free parking
• Enhanced Maternity
• Enhanced Paternity
• Substantial Employee Discount
• Employee Assistance Programme
• Mental Health Support

MKM is the leading independent builders’ merchant in the UK, and we were established in 1995.