Bartender

Surety Hospitality; City Of London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Free nutritious meals at work

Wagestream access (early pay & savings

Birthdays off

Monthly Employee rewards

Health support platform

Job summary

Poolhouse in London is looking for a skilled Bartender to craft drinks with speed and flair, delivering standout guest experiences behind the bar. You will shake cocktails, pour pints, keep the bar clean and stocked, communicate with floor and kitchen, and bring energy, personality, and professionalism.

This role offers headroom to progress to Bar Supervisor or Assistant Bar Manager as you develop with our energetic team.

Qualifications

• Experience in a busy, high-volume venue behind a bar.
• Proficient in cocktails, drink service, and draught handling.
• Strong communication with guests and colleagues.

Responsibilities

• Prepare and serve all drinks to spec, with speed and consistency.
• Deliver great guest interactions – friendly, attentive, and professional.
• Offer food and service to guests seated at our bar.

Skills

Bartending

Fast service

Guest interaction

Team player

Punctuality

Product knowledge

Job description

What This Role Is Here To Do (Role Purpose)

As a Bartender at Poolhouse, you’re the face behind the bar – crafting drinks with skill, speed, and flair while delivering standout guest experiences. You’ll work with precision and pride, making every order to spec, keeping the bar running smoothly, and bringing energy and personality to every interaction. Whether it’s shaking a cocktail, pouring a pint, or sharing product knowledge, you create the vibe that keeps guests coming back.

What Success Looks Like

• Drinks are consistently prepared fast, correct, and to spec.
• Guests feel welcomed, valued, and impressed by your service.
• You bring energy, personality, and professionalism to the bar.
• The bar stays clean, stocked, and organised throughout service.
• Communication with floor and kitchen is smooth and effective.
• You uphold brand standards and contribute to a lively, fun atmosphere.
• Team morale is high, with bartenders supporting each other under pressure.

Where This Role Can Take You

With experience, this role could lead to: Bar Supervisor > Assistant Bar Manager

Our Way of Working

Every part of this role should be delivered with care, curiosity, and integrity, in line with our Poolhouse values: Experience Obsessed | Seek Excellence | Integrity | Take Care| and Elite Sports Team Mentality.

Key Responsibilities

• Prepare and serve all drinks to spec, with speed and consistency.
• Deliver great guest interactions – friendly, attentive, and professional.
• Offer food and service to guests seated at our bar
• Maintain bar cleanliness, organisation, and hygiene at all times.
• Keep stock areas replenished and support stock rotation and counts.
• Work effectively with colleagues to keep service smooth and efficient.
• Handle payments accurately and responsibly.
• Share product knowledge with guests, making recommendations with confidence.
• Support training of new team members by sharing best practice.
• Uphold standards for appearance, punctuality, and teamwork.

Skills, Knowledge and Expertise

• Previous bartending experience in a busy, high-volume venue.
• Skilled in classic cocktails, draught service, and product knowledge.
• Fast, accurate, and attentive to detail under pressure.
• Natural communicator with positive energy and great guest rapport.
• Team player who thrives in a fast-paced, high-energy environment.
• Reliable, punctual, and professional in all aspects of work.
• Eager to learn, improve, and develop within the business.

Benefits

• Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
• Perks and Discounts platform
• Monthly Employee rewards
• Medicash Health Cash plan
• Wagestream access (early pay & savings tools)
• Paid volunteer day for a charity of your choice
• Birthdays off
• Free nutritious meals at work
• Twice yearly Poolhouse Socials