Timetabling Officer

Bath Spa University; Bath; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Staff benefits including generous flex

On-site nursery

LGPS/Teachers Pension Scheme

Job summary

Bath Spa University is seeking a Timetabling Officer in Bath to help create accurate, clash-free timetables and manage student module allocations across teaching sites.

You will work with staff and students to solve problems, provide excellent customer service, and improve timetabling and module processes using TimeEdit and SITS. Strong administrative skills and attention to detail are essential.

Qualifications

• Experience providing excellent customer service to a range of stakeholders.
• Strong administrative and organisational skills with careful data handling.
• Excellent problem-solving and analytical abilities to interpret information and resolve issues.
• Ability to plan and prioritise workload and work independently.
• Experience with databases or database packages where accurate data management is key.
• Experience in a Higher Education environment, especially academic administration or student processes.
• Ability to explain complex information clearly to users.

Responsibilities

• Academic timetabling: support creation and maintenance of clash-free timetables and module allocations.
• Timetable requirements: translate teaching requirements into workable timetable solutions.
• Module administration: set up and maintain module records in SITS and allocate students to modules.
• Module selection: support annual student module selection processes and portals.
• Data accuracy: analyse information and resolve timetable/module allocation issues.
• Customer service: provide specialist advice to students and staff via CRM and team inbox.
• Room booking: assist with ad hoc room bookings for teaching sites outside Bath.
• Team collaboration: work with Academic Registry and other teams to deliver services.
• Operational support: attend meetings and travel to other sites; some out-of-hours work.

Skills

Customer service

Data management

Attention to detail

Problem solving

Teamwork

Higher Education experience

Database experience

Tools

TimeEdit

SITS

CRM systems

Job description

Department: Student and Registry Services

Location: Bath, Somerset - Newton Park

Compensation: Grade 5 - Starting from £30,180 rising to £33,662 per annum

Application Deadline: 25 October 2026

Description

Join our Timetabling and Module Selection team as a Timetabling Officer, helping to create accurate, clash-free academic timetables and manage student module allocations across our teaching sites.

You’ll work with staff and students to solve complex problems, provide excellent customer service and help improve our timetabling and module processes.

About the Role

Academic timetabling: Support the creation and maintenance of accurate, clash-free academic timetables across the University’s teaching sites, using TimeEdit.

Timetable requirements: Work with Course Leaders and senior academics to gather, understand and translate complex teaching requirements into workable timetable solutions.

Module administration: Set up and maintain accurate module records in SITS and ensure students are allocated to the correct modules and credits.

Module selection: Support and lead aspects of the annual module selection process, including maintaining student-facing selection portals and guidance.

Data accuracy and problem solving: Analyse information, identify and resolve timetable and module allocation issues, including non-standard or complex cases.

Customer service: Provide specialist advice and support to students and staff through the CRM and team inbox, explaining complex timetable and module information clearly and professionally.

Room booking: Support ad hoc room booking processes, particularly for teaching sites outside Bath.

Team collaboration: Work closely with colleagues across Academic Registry and other University teams to deliver effective timetable and module services.

Operational support: Attend occasional meetings and travel to other teaching sites to support induction, operational reviews and other activities, including some out-of-hours work during peak periods.

About You

• Experience of providing excellent customer service, with the ability to communicate clearly and professionally with a range of stakeholders.
• Strong administrative and organisational skills, with excellent attention to detail and a commitment to maintaining accurate data and records.
• Excellent problem-solving and analytical skills, with the ability to interpret information, identify issues and develop effective solutions.
• Ability to plan and prioritise workload effectively, working independently while also contributing positively as part of a team.
• Experience of working with databases or database packages, particularly where accurate data management is important.
• Experience of working within a Higher Education environment, particularly in relation to academic administration or student processes.
• Experience of working with complex information or processes, requiring careful interpretation and attention to detail.
• Experience of supporting or advising users on systems and processes, including explaining complex information clearly.
• Evidence of a proactive approach to personal and professional development, with a willingness to learn new systems and develop specialist knowledge.

For further information on the essential and desirable skills we’re looking for, please refer to the attached Job Description.

Additional Information

Salary Grade 5 - Starting from £30,180 rising to £33,662 per annum

The salary range shows the potential maximum pay progression in addition to any annual inflationary increase to your pay. Please note that our default position is to appoint into the lower end of the range, unless there are exceptional circumstances.

Additional Information

• Some out of hours working will be occasionally required, including some evenings and specific weekends during the academic year (such as Induction and Registration)
• Opportunities for taking annual leave during peak times of year (especially September/October) will be limited, and leave at other times will need to be assessed across the team so that service provision is not impacted

Interview Date - Friday 30th October 2026

Please note that as of April 2024, there has been a change in the UK’s sponsorship threshold. Regrettably as the salary for this role falls beneath this, you will not be eligible for sponsorship therefore your application will automatically be rejected.

Staff Benefits

We offer a wide range of great benefits at BSU, including

• Generous pension scheme (Local Government Pension Scheme/Teacher's Pension Scheme). This is a defined benefit pension scheme which pays members a secure income for life, post-retirement
• Enhanced paid leave - 41 - 46 days depending on the role (Full Time) - more details here: https://apphub.bathspa.ac.uk/StaffBenefits
• Family friendly policies including hybrid working, flexible work environment, on-site nursery, and a sector-leading enhanced maternity scheme
• Employee Assistance Programme which offers access to on-demand GP appointments, wellbeing support and advice, and access to counselling
• Transport schemes including Electric Vehicle Scheme and Cycle to Work
• Wide range of discounts and financial benefits, accessed through and easy-to-use app

For further details about all our staff benefits, have a look at our rewards page: https://www.bathspa.ac.uk/work-at-bath-spa/rewards-and-benefits/