Timetable Solutions Specialist – Hybrid in Sheffield

TES Global; Sheffield; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

TES Global in Sheffield is seeking a Timetable Support Specialist to join our Customer Success team. The role combines timetabling expertise with customer-facing support to implement, configure and optimise the school timetable platform.

The position requires experience with whole-school timetabling or education tech support, strong problem solving and the ability to explain complex concepts clearly to schools. The role is hybrid, based in Sheffield, with in-office and remote work options.

Qualifications

• Minimum two years' experience of whole-school timetabling and/or school data management.
• Experience working in a school, education technology provider, local authority or related education environment.
• Knowledge of school MIS systems.
• Experience supporting users with software, systems or technical queries.
• Strong analytical and problem-solving skills with the ability to investigate complex issues.
• Confidence working directly with customers and explaining technical concepts in a clear and accessible way.
• Experience using spreadsheet and database software.
• High level of ICT literacy, including a strong working knowledge of Microsoft Office applications.

Responsibilities

• Deliver specialist support for complex product, configuration and usage issues.
• Work directly with schools to resolve challenging timetabling queries and achieve successful outcomes.
• Support customers during implementation, onboarding and ongoing use of the platform.
• Provide expert guidance on best practice, configuration options, product capabilities and system limitations.
• Conduct technical investigations into complex issues, identifying root causes and recommending solutions or workarounds.
• Analyse customer requirements and support schools through timetable changes, reconfigurations and complex scheduling scenarios.
• Collaborate closely with Customer Success, Product and Technical teams to resolve customer challenges.
• Act as a subject matter expert, supporting colleagues with specialist product knowledge.
• Identify recurring customer issues and provide feedback to Product teams to help shape future improvements.
• Create and contribute to knowledge articles, guidance materials and best practice documentation.
• Support customer retention by helping schools realise maximum value from the software.
• Proactively identify opportunities for customers to improve their use of the platform and strengthen adoption.

Skills

Timetabling

MIS systems

Data management

Customer support

Analytical thinking

Communication

Spreadsheet software

Microsoft Office

Education

Undergraduate degree or significant relevant experience

Job description

TES Global in Sheffield is seeking a Timetable Support Specialist to join our Customer Success team. The role combines timetabling expertise with customer-facing support to implement, configure and optimise the school timetable platform.

The position requires experience with whole-school timetabling or education tech support, strong problem solving and the ability to explain complex concepts clearly to schools. The role is hybrid, based in Sheffield, with in-office and remote work options.