Time Critical Service Delivery Agent - Quick Logistics

TN United Kingdom; Uxbridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen in der Logistikbranche sucht einen engagierten Time Critical Service Delivery Agent. In dieser spannenden Rolle sind Sie für die Bereitstellung herausragenden Kundenservices und die Unterstützung von Logistikprozessen verantwortlich. Sie navigieren durch internationale Logistikkomplexitäten und bauen langfristige Kundenbeziehungen auf, während Sie stets die Zufriedenheit der Kunden im Blick haben. Wenn Sie eine proaktive Einstellung haben und bereit sind, die Extrameile zu gehen, dann ist dies die perfekte Gelegenheit für Sie.

Benefits

Pensionsplan

Mitarbeiterunterstützungsprogramm

Rabatte und Vorteile

Wohlfühlressourcen

Qualifications

• Erfahrung in der Luftfrachtbranche, insbesondere mit zeitkritischen Sendungen.
• Hervorragende Kundenservice- und Kommunikationsfähigkeiten.

Responsibilities

• Schnelle und professionelle Reaktion auf zeitkritische Versandanfragen.
• Vereinbarung von Buchungen, Abholungen und Lieferungen.

Skills

Kundenservice

Luftfracht Erfahrung

Analytische Fähigkeiten

Verhandlungsgeschick

Computeranwendungen

Job description

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Time Critical Service Delivery Agent - Quick Logistics, Uxbridge

Location: Uxbridge, United Kingdom

Job Category: Logistics

EU work permit required: Yes

Job Reference:

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

As a Time Critical Service Delivery Agent, you'll be at the forefront of providing top-notch customer service and logistics support.

Your Role

This role demands precision and dedication to ensure procedures are followed seamlessly. Answering calls professionally, taking client orders accurately, and keeping clients informed at every stage, you'll be key in maintaining and enhancing customer satisfaction. Navigate international logistics complexities, build lasting client relationships, and demonstrate a proactive attitude. Join us in shaping the future of aerospace logistics, where each day presents new challenges and opportunities.

Your Responsibilities

1. Respond promptly and professionally to time-sensitive shipping requests.
2. Familiarise yourself with all special services offered to provide comprehensive options to customers.
3. Establish the best transport solutions (Express Air, Hand Carry, Road).
4. Complete customs checks.
5. Arrange bookings, collections, and deliveries.
6. Provide quotations and obtain third-party costings.
7. Trace and track shipments, proactively updating customers on delays, customs, proof of delivery, charges, and resolutions.
8. Demonstrate a 'can do' attitude and be willing to go the extra mile for customers.

Your Skills and Experiences

1. Extensive experience in the airfreight industry, especially with time-sensitive shipments.
2. Outstanding customer service, influencing, and consultative skills.
3. Ability to work effectively under pressure.
4. Excellent communication and negotiation skills in English.
5. Proficiency with computer applications.
6. Ability to build relationships and develop contacts.
7. Strong analytical and commercial awareness.
8. Self-motivated with good judgment and decision-making skills.

Good Reasons to Join

If you wish to become a valued team member, we offer competitive rewards, including participation in the Kuehne+Nagel pension plan and the Route 2 Rewards scheme, which features discounts, benefits, recognition, and wellbeing resources. We support our colleagues and their families through our employee assistance program, offering 24/7 GP, legal, financial advice, and mental health support. As a Gold Covenant holder, we are a forces-friendly employer that values the skills and experience of service leavers.