Make Ready Assistant Manager

www.healthjobsuk.com - jobboard; Isleworth; On-site; GBP 34,000 - 42,000; Full time

Job summary

A leading NHS trust is seeking a Make Ready Assistant Manager to oversee the make ready teams, ensuring compliance and efficient service delivery across London. This role involves managing operational delivery, supervising staff, and leading projects to improve service quality. Candidates should have a relevant management degree and experience in an ambulance service environment.

Qualifications

• Full driving licence including C1 categorisation.
• Experience working with sector managers in pressured situations.
• Experience in managing operational delivery and projects.

Responsibilities

• Manage the make ready teams and ensure compliance with standards.
• Supervise operational delivery and support staff.
• Lead on statutory compliance and manage projects up to £1m.

Skills

Organizational skills

Analytical skills

Time management

Education

Relevant management degree or equivalent experience

Job description

Main area Make Ready Grade NHS AfC: Band 5 Contract Permanent Hours Full time - 37.5 hours per week (Rotating 24 hour shift pattern including bank holidays and weekends ( 50% days and 50% nights)) Job ref 308-CORP-3041

Employer London Ambulance Service NHS Trust Employer type NHS Site Edmonton and Isleworth Ambulance stations Town Edmonton & Isleworth Salary £34,521 - £41,956 Per annum (HCAS dependent on location) Salary period Yearly Closing 03/06/2025 23:59

Make Ready Assistant Manager

NHS AfC: Band 5

Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. We are the busiest emergency ambulance service in the UK serving one of the world’s most dynamic and diverse cities. We provide emergency and urgent healthcare that is free to patients at the time they receive it.

We are the only NHS provider trust to serve the whole of London and the nine million people who live in, work in or visit the city. We cover an area of 620sq miles and have more than 8,000 people who work or volunteer for us – rising to 10,000 when including bank staff and students.

We answer around two million 999 calls a year and our crews attend more than 3000 emergencies a day. Our 24-hour 111 integrated urgent care services London answer around two million calls a year.

We play a leading role in integrating access to emergency and urgent care in the capital and are striving to ensure patients receive the right response, in the right place, at the right time

Our main role is to respond to emergency 999 calls, providing medical care to patients across the capital, 24-hours a day, 365 days a year. Other services we offer include providing pre-arranged patient transport and finding hospital beds. Working with the police and the fire service, we are prepared for dealing with large-scale or major incidents in the capital.

Job overview

· The post holder for this role will be responsible for supporting and assisting the SectorManager to manage the make ready teams across the sector. They will help to overseethe delivery customer focused and time critical services in support of front line clinicalservicethroughouttheirrespectivesectorfootprint.

· They will supervise the operational delivery of Make Ready within their respective sectordriving improvements and supporting staff in accordance with Trust values andbehaviours.

· The purpose of this role is to lead and manage the make ready sector team for the make ready department; including leading on statutory compliance and supporting the senior managers to ensuring the provision of an efficient and effective make ready services delivery.

· Under the direction of the sector manager the post holder will cascade objectives to theirteam via appraisals, setting goals that need to be achieved and undertaking continuousreview of compliance against objectives and Key Performance Indices for their team tomeetthestrategicplan andgoals.

The post holder will follow plans to ensure that operational vehicles are checked, cleaned and stocked and are correctly located for start of shift in accordance with all standards and procedures.

Main duties of the job

· The post holder will hold responsibility for management, collection, collation, analysis and presentation of compliance and make ready service delivery information and data. Works including CQC framework , IPC standards, heath and safety responsibility , Datix investigation , statutory training are completed in time and in accordance with the policy , legislation and regulation requirements.

· Manage projects works up to the value of £1m, including assiting the sector manager managing the budget, full programme of works, from start to completion and within the agreed budget.

· Attend group meetings in relation to significant make ready issues on behalf of the department.

· Attend ADO’s sector meetings in relation to significant make ready service delivery issues on behalf of make ready

· To provide effective professional project and services delivery coordination and administration support. The post holder will assist senior manager / sector Managers with their duties and the overall team as required to ensure the effective delivery of the services .

· Work with key stakeholders to develop requirements for make ready , and liaise with relevant departments to ensure delivery against agreed expectations

· Lead on matters pertaining to Freedom of Information requests for make ready and liaise with the team as required to meet the required deadline for submission.

Working for our organisation

Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:

• Our care – delivering outstanding emergency and urgent care whenever and wherever needed.
• Our organisation – being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
• Our London – using our unique pan-London position to contribute to improving the health of the capital.

To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.

Detailed job description and main responsibilities

· To ensure that process and procedures are followed ensuring that sufficient vehicles areavailable, cleaned, checked and equipped to meet operational plans and undertake real-timeinterventionstoresolveissuesinareasthatmaybeunderperforming.

· AdherenceofteamtoallstandardsincludingIPCandH&S

· Ensuring correct usage of CAMS (central asset management system) and identification ofissues.

· Reviewofperformancebyhubandteamidentifyingandaddressingissuestoensureconsistencyofstandards.

· MobiletovisitallocatedhubsandsupportacrossLondonforwhichavehiclewillbeprovided.

· To undertake and managed both Incident investigations and responding to complaintsusingmultiplesourcesofinformationaccordingtoTrustpolicyandprocedure.

Maintain and manage access control of high value equipment’s and the appropriate stock levels to meet requirements of operational crews to ensure each vehicles are fully equipped and meet the patients service standards , also being responsible for consumables stock at

· the hub and sector level and meet the budgetary constraints.

Responsible for the logistic and distribution as well as replenishment of ambulance stations to adequate stocks level within the hubs and sectors. Monitors stock levels and ensure CAMS system are used to orders the equipment’s and consumables stocks .

· The post holder will be expected, along with the sector manger, to provide visibleleadershiptotheirteams.

· Working with the LAS scheduling department to identify any gaps in staffing and supportinmovingstafftoensureappropriatecoveranddelivery.

· The post holder will support in the delivery of training including statutory, mandatory andoperationaltraining.

· The post holder will have line management responsibility for a team of staff who will oftenbeatremotelocationsandwillneedtoensureeffectivecommunicationandoversight.

· Their ultimate aim is to ensure that essential equipment for clinical responders across theTrustisintherightplaceandtherighttime.

· Working with the sector manager to agree objectives and undertake continuous review ofcompliance against objectives and Key Performance Indices for team to meet strategicplanandgoals.Includingcarryingoutstaffappraisals.

· The post holder will carry out return to work interviews, long term absence meetings andattendancediscussionsinlinewithtrustpoliciesandprocedures.

The post holder will undertake investigations as required and for which support will be provided.

Person specification

Qualifications

• Hold a relevant management degree or equivalent experience
• Full driving licence including C1 categorisation

Experience

• Experience Working with sector managers and senior managers in pressured situations
• Significant experience of managing operational delivery , projects and delivering change which impacts across multiple directorates
• People proficient management skills with experience of leading a team conducting a range of tasks
• Experience of working within an ambulance service environment

Knowledge

• Ability to deliver deadlines through effective time management skills; including ability to prioritise work and manage distractions and conflicting demands
• An understanding of Make Ready process
• Good troubleshooting and analytical skills

Skills

• Excellent organizational skills including a methodical approach to planning and scheduling

London Ambulance Service NHS Trust is a member of the Business Disability Forum and is a Disability Confident Committed Employer.

In addition to the basic salary for all Agenda for Change posts, London Ambulance Service NHS Trust in line with the NHS Agenda for Change provides 15% or 20% High Cost Area Supplement (HCAS) dependant on the location of your role. The supplement is subject to minimum and maximum payment.

High Cost Area Supplement (HCAS) for part time employee will be based on the part time salary.

Please note, the selection processes at London Ambulance Service are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications is monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Correspondence regarding an application will be done via email to all job applicants. Please ensure you provide a current e-mail address on the job application form and please check your email inbox regularly.

If you are successful at interview and offered employment, your personal details will also be transferred into the national NHS Electronic Staff Records system.

Pre-employment checks will be required for all applicants who are issued with a conditional offer of employment. This includes Disclosure and Barring Services (DBS) checks as required for the post and registration with the DBS update service. Documents presented for the purpose of Identity Checks will be verified for authenticity via an ID Scanner. The security features to be checked include machine readable zone, ultra violet image and infra-red image.

The London Ambulance Service NHS Trust reserves the right to close adverts before the published closing date due to high volumes of applications received.

If you do not hear back from us within four weeks of the advert closing date, please assume that you have not been successful at the shortlisting stage.

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.