Tills - Sales Assistant

Squires Garden Centres; Cobham; On-site; GBP 12,398,000 - 16,531,000; Part time

Benefits offered by this job

Employee Discount – 50% in Restaurants

Employee Discount – 20% in Garden Cent

Holiday entitlement – 5.6 weeks

Pension – Defined Contribution

Bonus scheme

Cycle2work scheme

Birthday voucher

Free Parking

MAD scheme

Learning & Development

RHS membership / tree

Attendance reward

Job summary

Squires Garden Centres is seeking an enthusiastic part-time Customer Service Assistant to support customers and help the business succeed. You will work closely with the Garden Centre Manager, delivering a friendly shopping experience and answering queries with care.

The role operates on Saturdays 09:00 - 18:00, with opportunities to learn and grow within a long‑standing family business. Benefits include staff discounts and pension scheme, plus a supportive team environment.

Qualifications

• Good friendly manner.
• Good interpersonal skills.
• Willing to learn.

Responsibilities

• Provide an enjoyable shopping experience for everyone by greeting customers and offering assistance.
• Handle customer queries courteously and efficiently.
• Identify customer needs through interaction and take appropriate action.
• Maintain high standards of merchandising and housekeeping in line with company guidelines.

Skills

Friendly demeanor

Interpersonal skills

Willing to learn

Job description

Your primary responsibility will be to provide professional support to our customers.

Working closely with the Garden Centre Manager to help the business to succeed.

Rota: Every Saturday 09:00 - 18:00

Main duties and responsibilities:

• Provide an enjoyable shopping experience for everyone by:
  • Ensuring all customers are greeted and offered assistance
  • Handling customer queries courteously and efficiently
  • Identifying customer needs through interaction, and taking appropriate action
  • Excellent standards of merchandising and housekeeping are established and maintained in accordance with company guidelines

To be successful in this role, we are looking for people:

• Good friendly manner
• Good interpersonal skills
• Willing to learn

Squire's is a family-owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936 the purpose of our business has been the happiness of those who work in it.

We are committed to growing our business and to promoting the highest standards in horticulture, catering, and retail.

We want our staff to enjoy working with us in a friendly, energetic customer focused environment.

Rewards & Benefits:

• Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years' service and 30% after 5 years' service.
• Holiday (including bank holidays) – 5.6 weeks on joining increasing to 6.2 week after 2 years' service and 6.6 weeks after 5 years' service.
• Bonus – We reward our employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year (first year is dependent on start date)
• Pension – We are all aware of how important it is to save for our retirement. We offer a Defined Contribution Pension Plan to new employees. If you pay into the plan and meet the government criteria, the company will too, and these contributions will be invested.
• Attendance – After one years service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
• Made A Difference Scheme (M.A.D) – A reward scheme for team members who make a difference to our business through outstanding customer service, over and above normal duties or initiatives that have grown / inspired the business. There is a monthly winner. All winners select a gift to receive.
• Learning & Development – You can look forward to a wealth of learning opportunities with us that will enhance and develop you with the skills and confidence you need.
• Birthday – After 6 months service if your birthday falls on your contracted day to work, you can leave work early (holiday policy rules apply). If you have 2 years service on your birthday, you will receive a £25 Squire's gift voucher (pro rata for less than 40 hours).
• Cycle2work scheme – After 1 years service, a government initiative which offers a 25% to 39% saving on new cycling equipment. This cost is deducted out of your pay over 12 or 19 months.
• Child's first day at school – After 1 year's service come in late and go home early on your child's first day of school life, so that you can be there to take them and pick them up from school on their first day.
• RHS Membership or a Tree / Shrub – After 1 years service Squire's employees can choose either one tree or shrub to plant each year up to the value of £50 retail on the anniversary of your engagement or £50 towards RHS annual membership.
• Employee Assistance Programme (EAP) – After 2 years service employees are eligible to join an EAP, that gives them access to a range of wellbeing resources, etc.
• Retirement – After 15 years service if you are retiring and have over 15 years service, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
• Free Parking – Available to all employees in the designated parking areas on our site.