Customer Service Desk - Assistant

Squire's Garden Centres; Thames Ditton; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Employee Discount

Holiday (including bank holidays)

Bonus

Pension

Cycle2work scheme

Free Parking

Job summary

Squire’s Garden Centres is seeking a customer service desk assistant to provide professional support at the Customer Service Desk. You will work closely with the Garden Centre Manager to help the department succeed, covering a rota that includes Mondays, Fridays, alternating Tuesdays/Thursdays, and alternate weekends.

You will be the first point of contact for customers, managing the desk, handling telephone enquiries, and offering informed advice.

Qualifications

• Experience in a customer-facing role.
• Excellent verbal and written communication skills.
• Able to manage telephone enquiries and direct customers effectively.
• Willingness to work as part of a small team and support desk operations.

Responsibilities

• Manning the customer service desk.
• Dealing with customers as first point of contact.
• Telephone management and customer enquiries.
• Providing advice to customers and resolving issues.
• Supporting the customer service desk supervisor in daily desk operations.

Skills

Customer service

Telephone handling

Communication

Team support

Job description

Job Description

Posted Thursday 13 August 2026 at 00:00

Your primary responsibility will be to provide a professional support to the Customer Service Desk.

Working closely with the Garden Centre Manager to help the department to succeed.

Rota: Every Monday and Friday 09:00-18:00, alternate Tuesdays and Thursdays 09:00-18:00 with alternate weekends Saturday 09:00-18:00 and Sunday 09:00-17:30

Main duties and responsibilities:

• Manning the customer service desk
• Dealing with customers as first point of contact
• Telephone management
• Providing advice to customers
• Supporting the customer service desk supervisor in day to day running of the desk.

To be successful in this role, we are looking for people:

Squire’s is a family-owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936 the purpose of our business has been the happiness of those who work in it. We are committed to growing our business and to promoting the highest standards in horticulture, catering, and retail. We want our staff to enjoy working with us in a friendly, energetic customer focused environment.

Rewards & Benefits: We want our employees to be known for their friendliness, helpfulness, and good customer service, with their whole ethos being ‘nothing is too much trouble for our customers’. In turn we will provide an extensive benefit package, please see below.

• Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
• Holiday (including bank holidays) – 5.6 weeks on joining increasing to 6.2 week after 2 years’ service and 6.6 weeks after 5 years’ service.
• Bonus – We reward our employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year (first year is dependent on start date)
• Pension – We are all aware of how important it is to save for our retirement. We offer a Defined Contribution Pension Plan to new employees. If you pay into the plan and meet the government criteria, the company will too, and these contributions will be invested.
• Attendance – After one years service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
• Made A Difference Scheme (M.A.D) – A reward scheme for team members who make a difference to our business through outstanding customer service, over and above normal duties or initiatives that have grown / inspired the business. There is a monthly winner. All winners select a gift to receive.
• Learning & Development – You can look forward to a wealth of learning opportunities with us that will enhance and develop you with the skills and confidence you need.
• Birthday –After 6 months service if your birthday falls on your contracted day to work, you can leave work early (holiday policy rules apply). If you have 2 years service on your birthday, you will receive a £25 Squires gift voucher (pro rata for less than 40 hours).
• Cycle2work scheme –After 1 years service, a government initiative which offers a 25% to 39% saving on new cycling equipment. This cost is deducted out of your pay over 12 or 19 months.
• Child's first day at school –After 1 year's service come in late and go home early on your child's first day of school life, so that you can be there to take them and pick them up from school on their first day.
• RHS Membership or a Tree / Shrub –After 1 years service Squire's employees can choose either one tree or shrub to plant each year up to the value of £50 retail on the anniversary of your engagement or £50 towards RHS annual membership.
• Employee Assistance Programme (EAP) –After 2 years service employees are eligible to join an EAP, that gives them access to a range of wellbeing resources, etc.
• Retirement –After 15 years service if you are retiring and have over 15 years service, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
• Free Parking– Available to all employees in the designated parking areas on our site.