Restaurant: Front of House - Waiting Staff

Squire's Garden Centres; Thames Ditton; Hybrid; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Employee discounts

Staff benefits package

Job summary

Squire's Garden Centres is hiring Front of House - Waiting Staff for our restaurant in Long Ditton. You will provide friendly, professional service, greet customers, and assist with queries, supporting the Restaurant Manager to ensure a positive dining experience.

The rota includes Sundays and weekdays (Sun 10:00-16:00; Mon 11:00-16:00; Fri 11:00-16:00 with alternate Tue/Thu). A family-owned business culture and staff benefits accompany the role.

Qualifications

• Good friendly manner and approachable demeanor.
• Excellent interpersonal skills and a willingness to learn.
• Ability to greet customers and respond to queries courteously.

Responsibilities

• Provide an enjoyable restaurant experience for everyone by greeting customers and offering assistance.
• Handle customer queries courteously and efficiently and identify needs during interactions.
• Maintain high standards of hygiene and housekeeping in line with company guidelines.

Skills

Customer service

Greet customers

Interpersonal skills

Willingness to learn

Job description

Restaurant: Front of House - Waiting Staff

Location:Woodstock Lane North, Long Ditton, KT6 5HN

Job Reference:#12547

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Your primary responsibility will be to provide professional support to our customers in the restaurant.

Working closely with the Restaurant Manager to help the business to succeed.

Rota: Every Sunday 10:00-16:00, Every Monday and Friday 11:00-16:00 with alternate Tuesdays and Thursdays 11:00-16:00

Main duties and responsibilities:

• Provide an enjoyable restaurant experience for everyone by:
  • Ensuring all customers are greeted and offered assistance
  • Handling customer queries courteously and efficiently
  • Identifying customer needs through interaction, and taking appropriate action
• Excellent standards of hygiene and housekeeping are established and maintained in accordance with company guidelines

To be successful in this role, we are looking for people:

• Good friendly manner
• Good interpersonal skills
• Willing to learn

Squire's is a family-owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936 the purpose of our business has been the happiness of those who work in it.

We are committed to growing our business and to promoting the highest standards in horticulture, catering, and retail.

We want our staff to enjoy working with us in a friendly, energetic customer focused environment.

Rewards & Benefits: We want our employees to be known for their friendliness, helpfulness, and good customer service, with their whole ethos being 'nothing is too much trouble for our customers'. In turn we will provide an extensive benefit package, please see below.

• Employee Discount - 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years' service and 30% after 5 years' service.
• Holiday (including bank holidays) - 5.6 weeks on joining increasing to 6.2 week after 2 years' service and 6.6 weeks after 5 years' service.
• Bonus - We reward our employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year (first year is dependent on start date)
• Pension - We are all aware of how important it is to save for our retirement. We offer a Defined Contribution Pension Plan to new employees. If you pay into the plan and meet the government criteria, the company will too, and these contributions will be invested.
• Attendance - After one years service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
• Made A Difference Scheme (M.A.D) - A reward scheme for team members who make a difference to our business through outstanding customer service, over and above normal duties or initiatives that have grown / inspired the business. There is a monthly winner. All winners select a gift to receive.
• Learning & Development - You can look forward to a wealth of learning opportunities with us that will enhance and develop you with the skills and confidence you need.
• Birthday - After 6 months service if your birthday falls on your contracted day to work, you can leave work early (holiday policy rules apply). If you have 2 years service on your birthday, you will receive a £25 Squires gift voucher (pro rata for less than 40 hours).
• Cycle2work scheme - After 1 years service, a government initiative which offers a 25% to 39% saving on new cycling equipment. This cost is deducted out of your pay over 12 or 19 months.
• Child's first day at school - After 1 year's service come in late and go home early on your child's first day of school life, so that you can be there to take them and pick them up from school on their first day.
• RHS Membership or a Tree / Shrub - After 1 years service Squire's employees can choose either one tree or shrub to plant each year up to the value of £50 retail on the anniversary of your engagement or £50 towards RHS annual membership.
• Employee Assistance Programme (EAP) - After 2 years service employees are eligible to join an EAP, that gives them access to a range of wellbeing resources, etc.
• Retirement - After 15 years service if you are retiring and have over 15 years service, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
• Free Parking - Available to all employees in the designated parking areas on our site.