Till Assistant

LUSH; Normanton on Trent; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Training and development

Flexible shifts

Job summary

LUSH is seeking a Till Assistant to be the lasting impression of our store in the United Kingdom. You will greet customers, provide a fun and personable shopping experience, and help drive sales through team collaboration and personalized recommendations.

With flexible shifts and a Living Wage-based hourly rate, you’ll receive training and development to grow your skills and build lasting customer relationships. This role offers opportunities for bonuses based on performance.

Qualifications

• Passion for delivering exceptional customer service.
• Teamwork to create positive store environment.
• Excellent communication to engage customers and colleagues.

Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand needs and provide personalized recommendations.
• Offer product demonstrations to showcase items.
• Provide a memorable and inclusive experience for all customers.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store's sales targets by promoting products creatively.
• Ensure till area is well-stocked and ready for customers.
• Actively help manage store costs to meet budget.
• Participate in ongoing training to improve product knowledge and service skills.
• Collaborate with the team to foster an inclusive, respectful working environment.

Skills

Customer service

Teamwork

Communication

Till operation

Job description

Diversity matters

We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are

You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.

The role

In this role, you'll be the lasting impression of our store, putting customers through the till and providing a fun & personable shopping experience. Working closely with your team, you'll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You'll also be in charge of providing a smooth and personalised end to the shopping experience that is vital for building customer relations. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you'll be well-supported through training and development to grow your skills.

Want to see where a career at Lush could take you? Head over here to explore real stories of growth and development across the business.

Key Information

Hours available: 16-20 Hours

Application Deadline: Monday 16th November 2026

Interview Date: Tuesday 17th - Friday 20th November 2026

Induction & Training: Week commencing 23rd November 2026

Start Date: 28th November/29th November

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Key Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
• Providing a memorable and inclusive experience for customers.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store's sales targets by promoting products creatively and working as part of a team to exceed goals.
• Manage stock levels efficiently, ensuring the till area is well-stocked and ready for our customers to shop from.
• Actively control store costs, such as product waste, to help meet the shop's budget.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
• Work on in-store and external events to leave lasting impressions on customers.

Skills and Experience

Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Till Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.

Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Till Assistant revolves around making teamwork an instinctive and joyful experience.

Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful.. As a Till Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.