TikTok Shop - Seller Education & Seller Communication Manager, Europe

TikTok; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An innovative company is seeking a dynamic Seller Education & Seller Communication Manager to join their London team. This role focuses on empowering sellers through educational initiatives and effective communication strategies across various channels. You'll develop engaging materials, organize events, and collaborate with cross-functional teams to enhance merchant performance. If you're passionate about education and eager to make an impact in the e-commerce space, this is the perfect opportunity for you to thrive in a fast-paced, creative environment.

Qualifications

• 2-4 years experience in education or training, preferably in e-commerce.
• Ability to create engaging educational materials.

Responsibilities

• Develop educational materials for merchants to maximize sales.
• Organize workshops and webinars for merchant education.

Skills

Educational Content Creation

Data Analysis

Communication Skills

Organizational Skills

Interpersonal Skills

Advanced Excel

Education

Bachelor’s Degree

Job description

4 days ago Be among the first 25 applicants

Responsibilities
About the team
The MAI (merchant acquisition and incubation) team's primary objective is to mass attract and onboard sellers and incubate them to certain levels through scaling means.

About the role
TikTok is looking for a smart and ambitious Seller Education & Seller Communication Manager to join TikTok Shop team based in London. The objective of the role is to grow seller through seller education and seller communication leveraging variety of channels, including TikTok inapp channels like inbox message and external channels like EDM and social media. This role is expected to have related experience and strong ambition to reach goals following strategies.

Responsibilities:
- Develop and produce educational materials to assist merchants in maximizing their sales on TikTok Shop and increasing GMV (Gross Merchandise Value).
- Organize and facilitate educational events, workshops, and webinars tailored to the needs of merchants.
- Utilize various communication channels (e.g., email, social media, in-app messaging) to effectively educate merchants about TikTok Shop features, best practices, and strategies for driving sales.
- Collaborate with cross-functional teams to ensure the accuracy and relevance of educational content and resources.
- Gather and analyze merchant feedback to continuously improve educational programs and materials.
- Track and report on the effectiveness of educational initiatives and their impact on merchant performance.

Qualifications
Minimum Qualifications
- Bachelor’s Degree or above, 2-4 year experience in education, training, or merchant support, preferably in an e-commerce or social media context.
- Good data sense, ability to deal with complex business analysis and intelligence in defining opportunities.
- Ability to create engaging and informative educational content.
- Strong organisational skills and attention to detail.
- Strong communication and interpersonal skills in English.
- Advanced Excel

Preferred Qualifications
- Result-oriented and hands-on
- Fast learner and self-starter, highly entrepreneurial, ability to thrive in an ambiguous environment, embrace changes and persevere in face of challenges.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Technology, Information and Internet

Referrals increase your chances of interviewing at TikTok by 2x

Sign in to set job alerts for “Seller” roles.

London, England, United Kingdom 1 day ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 5 days ago

Regional Account Executive - Sports & Fitness North London

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 1 month ago

E-commerce and Amazon Account Executive (Online Accounts inc Amazon and

London, England, United Kingdom 4 weeks ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 2 weeks ago

Uxbridge, England, United Kingdom 2 months ago

Assistant Buyer - Maternity Cover - FTC 11 months

London, England, United Kingdom 2 weeks ago

TikTok Shop - Seller Experience , London

London, England, United Kingdom 5 days ago

London, England, United Kingdom 5 days ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 2 weeks ago

East Ham, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 6 months ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

TikTok Shop - Seller Growth Lead, Europe

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Inbound Sales Executive, Meetings & Events

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 months ago

Technology Cloud Sales Executive - UK market

London, England, United Kingdom £60,000.00-£72,000.00 1 month ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 21 hours ago

London, England, United Kingdom 3 weeks ago

TikTok Shop -Regional Operations Business Analyst

London, England, United Kingdom 4 weeks ago

TikTok Shop - Seller Fulfilment Performance Analyst, Governance & Experience

London, England, United Kingdom 2 weeks ago

Account Executive - Strategic Engagement Group

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Finchley, England, United Kingdom 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.