TikTok Shop - Seller Education & Seller Communication Manager, Europe

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An innovative company is seeking a dynamic Seller Education & Communication Manager to enhance seller engagement through education and communication. This role is pivotal in developing educational materials and organizing events that empower merchants to maximize their sales on a leading social media platform. The ideal candidate will possess strong data analysis skills and a knack for creating engaging content. Join a forward-thinking team that thrives on collaboration and creativity, and play a key role in driving success for sellers in the vibrant world of e-commerce.

Qualifications

• 2-4 years experience in education, training, or merchant support, preferably in e-commerce.
• Strong data analysis skills and ability to identify opportunities through complex business analysis.

Responsibilities

• Develop educational materials to help merchants maximize sales on TikTok Shop.
• Organize educational events, workshops, and webinars tailored to merchant needs.

Skills

Data Analysis

Educational Content Creation

Communication Skills

Organizational Skills

Education

Bachelor's Degree

Job description

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Client:

TikTok

Location:

London, United Kingdom

Job Category:

-

EU work permit required:

Yes

Job Reference:

58f38fa68b2b

Job Views:

4

Posted:

29.04.2025

Expiry Date:

13.06.2025

Job Description:

About the team

The MAI (merchant acquisition and incubation) team's primary objective is to attract and onboard sellers at scale and incubate them to certain levels through scaling means.

About the role

TikTok is seeking a smart and ambitious Seller Education & Seller Communication Manager to join the TikTok Shop team based in London. The role aims to grow sellers through education and communication via various channels, including TikTok in-app channels like inbox messages and external channels like EDM and social media. The candidate should have relevant experience and a strong ambition to achieve goals following strategic plans.

Responsibilities:

1. Develop and produce educational materials to help merchants maximize sales on TikTok Shop and increase GMV (Gross Merchandise Value).
2. Organize and facilitate educational events, workshops, and webinars tailored to merchant needs.
3. Utilize communication channels (email, social media, in-app messaging) to educate merchants about TikTok Shop features, best practices, and sales strategies.
4. Collaborate with cross-functional teams to ensure accuracy and relevance of educational content.
5. Gather and analyze merchant feedback to improve educational programs and materials.
6. Track and report on the effectiveness of educational initiatives and their impact on merchant performance.

Minimum Qualifications

• Bachelor’s Degree or higher, with 2-4 years experience in education, training, or merchant support, preferably in e-commerce or social media.
• Strong data analysis skills and ability to identify opportunities through complex business analysis.
• Ability to create engaging educational content.
• Excellent organizational skills and attention to detail.
• Strong communication and interpersonal skills in English.

Preferred Qualifications

• Result-oriented and hands-on approach.
• Fast learner, self-starter, entrepreneurial mindset.
• Ability to adapt in ambiguous environments, embrace change, and persevere through challenges.