Technical Support Engineer II - Cloud & Security

Delinea; United Kingdom; À distance; GBP 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Bonus program

Healthcare insurance

Pension matching

Life insurance

Employee assistance program

Paid holidays

Résumé du poste

Delinea is seeking a talented Technical Support Engineer to join our Global Technical Support team, providing world‑class support to our customers in the United Kingdom. This role requires a practical, self-motivated problem-solver with strong IT, networking, and security knowledge and a keen ability to troubleshoot complex customer issues.

The position includes participation in a shared on‑call rotation, potentially outside normal hours.

Qualifications

• 1-2 years of experience as a technical support agent or equivalent.
• In depth knowledge of IT administration.
• Networking and data transport and encryption.
• Cloud infrastructure, machine, network and services virtualization.
• Security concepts and methodologies.
• Relational databases and SQL; .NET applications are a bonus.

Responsabilités

• Provide post-sale technical support to customers and partners.
• Assess and document reported customer issues.
• Formulate and communicate resolution plans.
• Gather necessary information and resources.
• Investigate and reproduce case scenarios.
• Provide clear customer responses and document corrective actions.

Connaissances

IT administration

Networking

Cloud infrastructure

Security concepts

SQL & .NET bonus

Description du poste

Delinea is seeking a talented Technical Support Engineer to join our Global Technical Support team, providing world‑class support to our customers in the United Kingdom. This role requires a practical, self-motivated problem-solver with strong IT, networking, and security knowledge and a keen ability to troubleshoot complex customer issues.

The position includes participation in a shared on‑call rotation, potentially outside normal hours.