Tier 1 Platform Support Engineer

Redsquid Communications; Scotland; On-site; GBP 22,000 - 28,000; Full time

Job summary

Redsquid Communications is looking for a Tier 1 Engineer based in Scotland, Fife. This entry-level role is perfect for tech enthusiasts who enjoy troubleshooting and providing exceptional customer support. You’ll focus on incident response, system monitoring, documentation, and work closely with senior engineers.

Required skills include Microsoft 365 support and basic networking knowledge. A collaborative spirit and strong problem-solving skills are essential. The position is permanent and full-time.

Qualifications

• Strong problem-solving and analytical skills are required for diagnosing issues.
• Excellent communication skills are necessary for clear customer support.
• Basic understanding of networking concepts like TCP/IP and DNS is essential.

Responsibilities

• Act as the first point of contact for technical issues related to the Red Squid platform.
• Use monitoring tools to elevate anomalies in system performance.
• Diagnose and resolve basic connectivity and configuration issues.

Skills

Microsoft 365 support

Basic understanding of networking (TCP/IP, DNS, VPN)

Knowledge of cloud platforms

Strong problem-solving and analytical skills

Excellent communication and documentation abilities

Ability to work in a fast-paced support environment

Tools

Monitoring tools (e.g., Connectwise, Datto)

Job description

Redsquid Communications is looking for a Tier 1 Engineer based in Scotland, Fife. This entry-level role is perfect for tech enthusiasts who enjoy troubleshooting and providing exceptional customer support. You’ll focus on incident response, system monitoring, documentation, and work closely with senior engineers.

Required skills include Microsoft 365 support and basic networking knowledge. A collaborative spirit and strong problem-solving skills are essential. The position is permanent and full-time.