Tier 1 Engineer - Fife

Redsquid Communications; Scotland; On-site; GBP 22,000 - 28,000; Full time

Job summary

Redsquid Communications is looking for a Tier 1 Engineer based in Scotland, Fife. This entry-level role is perfect for tech enthusiasts who enjoy troubleshooting and providing exceptional customer support. You’ll focus on incident response, system monitoring, documentation, and work closely with senior engineers.

Required skills include Microsoft 365 support and basic networking knowledge. A collaborative spirit and strong problem-solving skills are essential. The position is permanent and full-time.

Qualifications

• Strong problem-solving and analytical skills are required for diagnosing issues.
• Excellent communication skills are necessary for clear customer support.
• Basic understanding of networking concepts like TCP/IP and DNS is essential.

Responsibilities

• Act as the first point of contact for technical issues related to the Red Squid platform.
• Use monitoring tools to elevate anomalies in system performance.
• Diagnose and resolve basic connectivity and configuration issues.

Skills

Microsoft 365 support

Basic understanding of networking (TCP/IP, DNS, VPN)

Knowledge of cloud platforms

Strong problem-solving and analytical skills

Excellent communication and documentation abilities

Ability to work in a fast-paced support environment

Tools

Monitoring tools (e.g., Connectwise, Datto)

Job description

As a Redsquid Tier 1 Engineer, you will be the first line of defense in ensuring the stability, security, and performance of our Redsquid platform. This entry-level position is ideal for individuals passionate about technology, troubleshooting, and delivering exceptional customer support. You will work closely with senior engineers and operations teams to resolve technical issues, monitor systems, and maintain service excellence.

About the job

• Location: Scotland, Fife
• Permanent, Full-time

Duties & Responsibilities

• Incident Response: Act as the initial point of contact for technical issues related to the Red Squid platform.
• Monitoring & Alerts: Use monitoring tools to identify and elevate anomalies in system performance.
• Troubleshooting: Diagnose and resolve Tier 1 issues, including connectivity, configuration, and basic application errors.
• Documentation: Maintain accurate records of incidents, resolutions, and escalation paths.
• Collaboration: Work with Tier 2 and Tier 3 engineers for complex problem resolution.
• Customer Support: Provide clear and professional communication with internal teams and external clients.

Required Skills & Qualifications

• Microsoft 365 support
• Basic understanding of networking (TCP/IP, DNS, VPN).
• Knowledge of cloud platforms.
• Strong problem-solving and analytical skills.
• Excellent communication and documentation abilities.
• Ability to work in a fast-paced support environment.

Preferred Experience

• 1+ year in a technical support or helpdesk role.
• Exposure to monitoring tools (e.g. Connectwise, Datto).

Redsquid Communications Ltd is an equal opportunity employer. We take all reasonable steps to employ, train and promote employees based on their experience, abilities, and qualifications, without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic or national origins and caste), religion or belief, sex, or sexual orientation.