Ticketing & Membership Services Supervisor

Glyndebourne; Lewes; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Duty Manager pay

Job summary

Glyndebourne is seeking a high-calibre supervisor to join our Ticketing & Membership Services team in Lewes. You will lead a small group alongside two fellow Supervisors, taking responsibility for operational efficiency, office administration and project fulfilment while supporting the Head of Ticketing & Membership Services.

In addition to supervisory duties, you will serve as Duty Manager for scheduled performances during our Festival and Autumn seasons, accountable for end‑to‑end

Qualifications

• Leadership capability with proven track record of delivering results
• Integrity and strong sense of ownership in role
• Willingness to work 5-out-of-7 days including evenings and weekends

Responsibilities

• Lead the Ticketing & Membership Services team and provide guidance to the Head of Ticketing & Membership Services
• Oversee office administration and project fulfilment to ensure operational efficiency
• Act as Duty Manager for scheduled performances, ensuring front-of-house operations, safety compliance and high patron experience
• Drive team success and uphold the highest professional standards across the department

Job description

We are seeking a high-caliber professional with proven leadership capability, exceptional integrity, and a strong sense of ownership to join our Ticketing & Membership Services team.

In this key role, alongside two fellow Supervisors, you will take direct responsibility for operational efficiency, office administration, and project fulfilment while providing crucial leadership and support to the Head of Ticketing & Membership Services.

In addition to core supervisory and administrative duties, you will serve as a Duty Manager for scheduled performances throughout our Festival and Autumn seasons. In this capacity, you will demonstrate end‑to‑end accountability for front‑of‑house operations, ensuring safety compliance, flawless execution, and an outstanding patron experience. Additional responsibility pay is provided for Duty Manager shifts.

Operating on a 5-out-of-7-day shift pattern-including regular evening and weekend hours-this position requires a reliable, proactive leader dedicated to maintaining the highest professional standards and driving team success.

The closing date for applications is Friday 6 November 2026. Applications will be reviewed as they arrive.

As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential criteria for our vacancies. If relevant to you, please inform us of this in your application. If you have any questions in relation to this please contact a member of the HR team at [e-mail].