JOB: Front Of House Ticketing Assistant

Curated Place; Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Part time

Job summary

Curated Place is seeking a Front of House Ticketing Assistant for the NOVUM Festival at the Civic Centre, Newcastle. This temporary role involves managing ticketing operations, ensuring a smooth entry process for attendees, and delivering excellent customer service during the eclectic multi-arts event held in August 2024.

Qualifications

• Experience in customer service or ticketing roles.
• Excellent communication and interpersonal skills.
• Calm under pressure and able to handle stressful situations.

Responsibilities

• Manage ticket collection and entry process for attendees.
• Provide assistance and resolve any ticketing issues.
• Maintain accurate records of ticket collections and prepare reports.

Skills

Customer Service

Communication

Interpersonal Skills

Problem Solving

Job description

Job Title: FRONT OF HOUSE TICKETING ASSISTANT

Location: Newcastle Civic Centre, Barras Bridge, Newcastle

Event Dates: 08-09-10-11 August, 2024

Job Type: Temporary (Event-based)

Deadline: Sunday 30th June

About the Festival:

NOVUM Festival is an eclectic multi-arts event held annually at the Civic Centre and the Great North Museum Hancock in Newcastle. This festival celebrates a diverse blend of art, music, and dance, showcasing talent from around the world and providing interactive experiences for attendees of all ages.

Job Description

Job Overview:

The Front of House Ticketing Assistant is responsible for managing the ticket collection process at the two music venues within the festival. This role is crucial for ensuring a smooth entry process for attendees and providing excellent customer service.

Oversee the ticket collection and selling point

Ensure that all ticketing equipment and materials are set up properly and functioning correctly.

Verify tickets, issue correct wrist bands and manage guest lists, ensuring that all attendees are admitted according to ticket type

Sell tickets using contactless payment system (training provided)

Check tickets are venue doors, ensuring only those with valid tickets are admitted to performances

Customer Service:

Provide a warm welcome to all festival-goers and assist with any queries related to ticketing.

Resolve ticketing disputes or issues efficiently and professionally.

Guide guests to their respective venues and help them navigate the venues (e.g. direct customers to lifts, toilets etc)

Work closely with security personnel to manage queues and ensure a safe environment for all attendees.

Communicate effectively with other front of house staff and event coordinators to report and resolve any issues swiftly.

Reporting and Documentation:

Maintain accurate records of ticket collections and any ticketing issues.

Prepare end-of-day reports summarising ticketing activities and any relevant incidents.

Qualifications:

Experience in customer service or ticketing roles

Excellent communication and interpersonal skills.

Ability to handle stressful situations calmly and efficiently.

Familiarity with ticketing systems and basic technological equipment.

A friendly and approachable demeanour.

How to Apply:

Interested applicants should submit their CV along with a cover letter via this form , detailing their experience in customer service and their interest in Novum Festival. If you have any questions, please submit your query here .