Third Party Claims Handler

Lexham Insurance Group; Stuston; On-site; GBP 25,000 - 38,000; Full time

Job summary

Lexham Insurance Group is seeking an experienced Third-Party Claims Adjuster to join its liability claims team, based in Diss, South Norfolk. You will handle third-party motor claims up to £50,000 and bring credit hire expertise to the portfolio.

We value attitude and work ethic, with opportunities to grow within a fast‑growing business. The role requires clear communication, effective negotiation, and the ability to manage your own caseload to deliver fair, timely settlements.

Qualifications

• Competent handling all third-party motor claims up to £50,000.
• Credit hire experience is essential.
• Ability to handle and negotiate liability scenarios and manage own portfolio.
• Knowledge of motor insurance is essential.

Responsibilities

• Manage third-party claims focusing on indemnity, liability and quantum.
• Review claims and update reserves with a diary system.
• Respond to written and phone enquiries clearly and promptly.
• Explain liability decisions and negotiate settlements within authority.
• Evaluate quantum by gathering evidence and adjusting reserves.
• Set client expectations and next steps.
• Liaise with internal and external partners at all levels.
• Develop relationships with clients by providing friendly, efficient service.

Skills

Credit hire experience

Negotiation

Communication

Portfolio management

Job description

Marble Arch is a fast-growing, established MGA specialising in niche motor insurance for the UK motor market.

Lexham Insurance was formed in October 2000 as a specialist moped, scooter and motorcycle insurance broker in the UK. Since its creation, Lexham has continued to grow and has become a leading independent insurance provider.

Expansion has seen Lexham grow its portfolio of products, now offering in excess of 20 different insurance products including exclusive schemes for moped, scooter, motorcycle and motorhome insurance as well as bespoke products in both the motor trade and commercial market.

As part of a group, Lexham partners with Lancaster Gate Assistance Ltd who provide credit hire and FNOL services, CAM Legal Services Ltd a firm of personal injury claim lawyers and LXM Management Ltd who provide financing options.

ROLE PURPOSE

We're looking for an experienced Third-Party Claims Adjuster to join our liability claims team, based in Diss, South Norfolk.

You'll have credit hire experience with technical knowledge and experience in handling claims up to £50,000. You'll be comfortable handling your own portfolio and be an effective communicator.

We're a fast-growing business and see this role as a key part of our operation. Most important is your attitude and work ethic - we're looking for people who can contribute something and have a desire to grow and develop with us.

KEY ACCOUNTABILITIES

• To manage third party claims focusing on indemnity, liability and quantum.
• Review claims regularly using diary system to ensure accurate reserves and timely closure.
• Respond to all written and phone enquiries clearly, courteously, and promptly.
• Clearly explain decisions on liability, negotiating settlement within authority level where appropriate.
• Evaluate quantum by gathering relevant evidence, adjusting reserves in accordance with company reserving processes.
• Set clear expectations and next steps to the client.
• Liaising with internal and external partners at all levels.
• Develop relationships with clients by providing a friendly, efficient service.

EXPERIENCE & REQUIREMENTS

• The role will require the successful candidate to be competent handling all aspects of third-party motor claims, up to a value of £50,000.
• Credit hire experience is essential.
• The ability to handle and negotiate detailed liability scenarios, managing your own portfolio of litigated claims.
• Knowledge of motor is essential.