Third Line IT Support Engineer / Technical Consultant

Krome Technologies Ltd; Chertsey; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

EV Salary Sacrifice

Private Medical Insurance

Learning and Development

Monthly Awards

Long Service Awards

Breakfast 8-9am

Tea/Coffee & Fresh Fruit

Drinks Fridge Fridays

Gym Membership

Cycle to Work

Shower Facilities

Free Parking

Staff Social Events

Charity Events

EV Charging Points

Job summary

Krome Technologies Ltd is seeking a Senior Third Line IT Support Engineer / Technical Consultant to join our skilled team at the HQ in Chertsey. The role involves handling third line escalations, advising on technology solutions, and mentoring junior staff while coordinating with clients and vendors.

Based at our Chertsey HQ with potential travel to London and international client locations, the position requires strong communication skills and a proactive, detail‑oriented mindset.

Qualifications

• Generalist 3rd Line Technical Support/Consulting experience.
• Client-facing SME proposing technical solutions.
• Solid experience deploying and configuring Windows Server, AD, SQL, Exchange, Azure, Entra-ID, M365, Autopilot, Intune etc.
• Strong TCP/IP networking troubleshooting.
• Experience with Hyper-V and Azure integration, SANs and related tech.
• Backup solutions including Veeam and Azure Backup.
• Palo Alto firewall knowledge.
• Experience leading migrations.
• Excellent written and spoken English.

Responsibilities

• Provide senior 3rd line IT support and consulting across multiple technologies.
• Liaise with clients and vendor teams to ensure clear communication and issue resolution.
• Mentor junior team members on technical topics and processes.
• Lead and assist with project migrations and complex escalations.

Skills

3rd Line Support

Client-facing SME

Windows Server

Active Directory

Azure

M365

Intune

Networking TCP/IP

Hyper-V

Veeam Backup

Azure Backup

Palo Alto Firewall

Migration Lead

English Communication

Job description

Third Line IT Support Engineer / Technical Consultant

• Contract: Permanent
• Location: Chertsey, Surrey

Are you a highly skilled technical consultant with a wealth of experience across a multitude of technologies looking for an exciting new challenge within an MSP?

The Company

Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our clients range from high‑street names to growing SME’s. Our core focus is assisting them with achieving their business goals through relevant and forward‑thinking technology solutions.

With passion, integrity and with proven success, we work closely with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help them achieve their current and projected business needs.

Our talented people drive us forward, and we believe in encouraging a strong company culture of Community, Confidence and Integrity.

The Role

Due to continued and exciting growth within the business, a role has emerged for a Senior Third Line IT Support Engineer / Technical Consultant to join our highly skilled technical team.

As a Senior Third Line IT Engineer, you will be working on a variety of projects as well as assisting other technical teams with any third line escalations that arise using good general experience across a range of subjects until resolution is reached. You will be liaising with clients and vendors to ensure a positive communication flow.

It will also be your function to assist the junior team with mentoring on both technical and process matters.

This is a Monday to Friday role 9:00am – 5:00pm based at Krome’s HQ in Chertsey (Surrey). Once probation has been successfully completed, there will be the opportunity to work 3 days per week in the office and 2 days flexible working (depending on client/business needs). However, our Consultants also work on secondments, so availability to work in Chertsey but also to travel to London and other international client locations is required.

Requirements

• Good background in a generalist 3rd Line Technical Support Engineer / Consulting role
• Experience as a client‑facing SME proposing technical solutions
• Solid experience with and the ability to deploy & configure at least some of the following: Microsoft Product Set (Windows Server, Active Directory, SQL, Exchange, Azure, Entra‑ID, M365, Autopilot, Intune etc)
• TCP/IP networking and troubleshooting
• Virtualisation (Ideally with Hyper‑V and integration with Azure), SANs and other related technologies
• Backup Product Sets such as Veeam and Azure Backup
• Firewall technologies such as Palo Alto
• Leading migration projects
• Great communication skills (in person and via telephone) - excellent written and spoken English is essential
• Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments
• The successful candidate will be a punctual and thorough worker, with astute attention to detail
• Any IT qualifications will be an advantage but not essential
• This role will be based at our HQ in Chertsey (Surrey) so living in close proximity to the office will be a distinct advantage
• Valid UK driving licence is essential

The Package

• Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)
• Electric Vehicle (EV) Salary Sacrifice Scheme
• Employee Assistance Programme
• Private Medical Insurance (applicable after 5 years’ service)
• Learning and Development Programme, aimed to support Career Progression
• Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)
• Long Service Recognition Awards for 5, 10, 15 years+
• Complimentary Breakfast Available (8am – 9am Mon to Fri)
• Complimentary Tea/Coffee and Fresh Fruit Available All‑day
• Fully Stocked Soft Drinks/Beer/Wine Fridge for Friday After Work Drinks
• Discounted Corporate Gym Membership
• Cycle to Work Scheme
• Shower Facilities
• Free Private Car Park
• Staff Break Out Room with Pool Table
• Regular Company‑Funded Social Events
• Company‑Funded (Voluntary) Participation in our Charity Events
• Electric Vehicle Charging Points are available at our Chertsey Head Office

Inclusion & Diversity

Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome including the decision to hire, promote, discipline or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status.

Krome Technologies is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Krome Technologies protects personal information online, please see the Krome Technologies Privacy Policy https://www.krome.co.uk/privacy/.